Night Shift Application Engineer

Key Responsibilities

• Interface directly with our merchants and their technical teams, serving as their primary technical point of contact during integration.
• Understand user requirements and communicate how we can solve their business and technical challenges.
• Partner with our Product, Engineering, and Account Management teams in helping customers understand what is technically possible.
• Spend time interacting with users by email, phone, and Zoom/similar.
• Optimise our internal and external documentation and processes surrounding a host of products.
• Partner with our Team Lead to support in refining tools and practices to increase the efficiency of self-service, the accuracy of our recommendations, and the quality of service to merchants.

Requirements and Qualifications

• BA/BSc/HND degree in a relevant field.
• Commitment to working in a shift-based environment, i.e. outside of standard working hours.
• An understanding of technical systems and the ability to translate that knowledge to support merchants.
• Background/experience working with various switches such as MSDK, Base24, ACI, Bankserv/Payinc.
• Technical Banking experience with payments and Issuing Card etc.
• A curiosity and drive to work with team members across the organisation to deliver excellent support to our merchants.
• The ability to self-organise and initiative to identify opportunities for improvement.
• The ability to foster strong relationships with internal and external stakeholders.
• Strong business writing and spoken English.
• An understanding of multiple programming languages, such as Python or JavaScript.
• Valid work authorisation to work in your country of residence (Kenya).
• Previous payments experience is a plus.