Medical Records Paralegal

• Provide exceptional client service, acting as the first point of contact for updates and questions
• Manage a high-volume caseload with precision and care
• Use RingCentral and Casee case management system daily
• Identify pending medical records and billing requests
• Contact medical facilities via phone or written communication
• Review and interpret previously submitted medical records
• Enter detailed notes of communications with providers
• Set follow-up dates and escalate issues to assigned paralegals
• Maintain electronic files and ensure timely case progression

Skills & Qualification

• BA/BSc/HND qualification
• Experience with medical records management in a legal or healthcare setting
• Proficiency in RingCentral and Casee (or similar systems)
• Strong organizational skills and ability to handle heavy call volume
• Excellent communication skills – verbal and written
• Detail-oriented, proactive, and able to thrive in a fast-paced environment
• Commitment to confidentiality and professionalism