Managing Director, INUA Nexus (Global Business Services)
Nairobi
Posted 03 April, 2026
Deadline 17 April, 2026
Information TechnologyFull-TimeSenior-level(6+ yrs)
Job Description
The world is rapidly changing and the job market is no exception, with the future of work becoming increasingly dependent on digital skills. Unfortunately, young people are struggling to keep up and are three times more likely to be unemployed compared to other age groups, leading to long-lasting impacts on their careers and financial stability. To address this, INUA AI is seeking a Managing Director for INUA Nexus (Global Business Services). This is a high-level leadership role focused on driving the growth and operational excellence of the organization's GBS division. This role involves strategic leadership, P&L ownership, and scaling service delivery across global markets using AI-driven models.
Key Responsibilities
Strategic Leadership & Business Growth
Define and execute the global growth strategy for INUA Nexus (GBS).
Own and deliver multi-million-dollar revenue targets.
Build and manage a strong enterprise sales pipeline (US, UK, EU, Middle East, Africa).
Secure high-value enterprise and government contracts.
Establish strategic partnerships across BPO, AI, and cybersecurity ecosystems.
P&L Ownership & Financial Performance
Own full Profit & Loss (P&L) for INUA Nexus.
Drive revenue growth, margin expansion, and cost optimization.
Develop and manage annual budgets, forecasts, and financial plans.
Ensure sustainable and scalable business performance.
Global Service Delivery Excellence
Oversee end-to-end service delivery operations across all GBS verticals.
Ensure SLA adherence, quality assurance, and client satisfaction.
Implement AI-driven delivery models and automation frameworks.
Drive continuous improvement in efficiency, productivity, and service quality.
Operational Scale & Infrastructure Development
Lead the expansion of delivery centers (Nairobi, Konza, Webuye, and global locations).
Scale workforce from hundreds to thousands of employees.
Design and implement a standardized global GBS operating model.
Optimize resource allocation and operational efficiency.
Talent & Workforce Strategy
Build and lead a high-performing, globally competitive workforce.
Integrate with INUA Hub and INUA AI Human Capital for talent pipeline development.
Champion impact sourcing and youth employment initiatives.
Develop leadership capability across all levels of the organization.
AI Integration & Innovation
Embed AI and automation into all service delivery functions.
Collaborate with Quantum Synapse AI to integrate: Quantum Shield, Quantum Strike, and Managed SOC capabilities.
Position INUA Nexus as an AI-powered GBS leader, not a traditional BPO.
Governance, Risk & Compliance
Ensure compliance with global standards: GDPR, ISO 27001 / 27701, and SOC 2.
Maintain audit-ready operations and enterprise-grade security practices.
Oversee risk management and regulatory compliance.
Key Performance Indicators (KPIs)
Revenue growth and profitability (EBITDA).
Enterprise client acquisition and retention.
Service delivery performance (SLA, NPS, quality metrics).
Workforce growth and productivity.
Operational efficiency and cost optimization.
AI adoption and automation impact.
Qualifications & Experience
Bachelor’s degree in Business, Technology, or related field.
MBA or equivalent executive qualification (preferred).
10–15+ years in Global Business Services (GBS) / BPO / Outsourcing and Consulting or enterprise service delivery.
Proven experience leading large-scale operations across multiple geographies, managing P&L, delivering revenue growth, and closing enterprise-level deals.
Experience with AI-enabled services or digital transformation (highly preferred).
How to Apply
Interested and qualified candidates should apply online via the INUA AI application portal on their website. You can access the application page directly by following this link: Apply to INUA AI
