This role involves leading and managing the Retail Solutions division's wealth portfolio, focusing on affluent client advisory, business growth, and leading a team of Financial Advisors (FAs). The Manager acts as a trusted advisor, drives acquisition, ensures compliance, and manages team performance.
Zamara is a financial services firm that primarily offers Actuarial Services, Pensions Administration and Consulting, and Insurance Brokerage Services. Zamara has been in the Kenyan Market for over 23 years, initially operating as Hymans Robertson and more recently as Alexander Forbes. Working at Zamara offers our people the opportunity to work for a truly Pan-African Financial Services firm.
Areas of Responsibility
Wealth Advisory & Client Relationship Management
- Personally originate, manage, and grow a portfolio of retail and affluent clients across investments, pensions, and insurance.
- Provide holistic wealth advisory services, including financial planning, portfolio structuring, risk management, and long-term wealth solutions.
- Conduct client reviews, needs analysis, and advisory discussions to deepen relationships and drive retention.
- Act as a trusted advisor to clients, ensuring solutions are aligned to their financial goals and life stages.
- Promote cross-selling and portfolio diversification across Zamara’s product suite.
Business Development & Market Growth
- Drive acquisition of new clients through relationship-led business development and referral networks.
- Identify new market opportunities, client segments, and strategic partnerships to grow the retail wealth business.
- Lead and participate in client acquisition initiatives, activations, and wealth-focused marketing activities.
- Support the structuring of tailored client solutions that meet both client needs and commercial objectives.
Financial Advisor (FA) Leadership & Performance Management
- Lead, coach, and motivate a team of Financial Advisors to achieve individual and team performance targets.
- Set clear performance expectations and KPIs aligned to advisory quality, client outcomes, and revenue growth.
- Conduct regular performance reviews, field coaching sessions, and joint client engagements.
- Monitor pipeline, conversion ratios, and advisory activity to ensure sustainable business growth.
- Serve as a role model for professional, ethical, and client-centric advisory practices.
Advisor Recruitment, Training & Development
- Recruit high-quality Financial Advisors with strong advisory and relationship management capability.
- Facilitate onboarding, product training, and ongoing development of advisors.
- Build advisor capability in wealth advisory, client engagement, prospecting, and solution presentation.
- Embed a strong culture of professionalism, compliance, and continuous improvement within the team.
Compliance & Front Office Operational Excellence
- Ensure adherence to applicable regulatory requirements (IRA, RBA, CMA) and internal policies.
- Uphold high standards of ethical advisory, documentation quality, and suitability of advice.
- Ensure timely and accurate submission of applications, reports, and client documentation.
- Implement controls to minimize lapses, claw backs, and compliance breaches.
Reporting & Business Insights
- Provide accurate weekly, monthly, and quarterly performance reports.
- Track client growth, revenue, advisor productivity, and market trends.
- Use data and insights to inform strategy, improve performance, and guide decision-making.
Experience and Personal Qualities (Requirements)
The following experience is preferred:
- Bachelor’s degree in a business-related field.
- Professional qualifications in wealth management, finance, or accounting (CPA, CFP, CFA, CISI, CWM) or currently pursuing an MBA.
- 8–10+ years’ experience within B2C financial services, wealth management, investments, pensions, or insurance.
- Proven experience in client-facing wealth advisory and business development.
- Demonstrated experience leading, coaching, or managing Financial Advisors or relationship teams.
- Strong understanding of investment, pension, and insurance products within the Kenyan market.
- Solid knowledge of regulatory frameworks (IRA, RBA, CMA).
- Strong commercial acumen with the ability to balance client outcomes and business objectives.
- Proficiency in CRM systems, reporting, and performance tracking.
- High level of professionalism, strong personal presentation, and client-facing confidence.
