The Learning & Development and Performance Management Officer is responsible for leading the organization’s employee learning and capability development agenda and driving performance management processes.
The role is heavily focused on Learning & Development (L&D), including training needs analysis, learning program design, employee capability development, digital learning systems, compliance training management, and organizational performance improvement. The position requires a proactive, technology-oriented, highly organized professional capable of driving employee development, improving training effectiveness, and supporting organizational performance objectives.
Key Responsibilities
Learning & Development (Primary Responsibility)
Training Strategy & Planning
- Conduct annual and periodic Training Needs Analysis (TNA) across departments.
- Develop and implement annual learning and development plans aligned to organizational goals.
- Design competency development frameworks and employee capability-building initiatives.
- Formulate targeted learning interventions to support succession planning.
Training Coordination & Delivery
- Facilitate employee onboarding, induction, and orientation programs.
- Organize regulatory, compliance, technical, leadership, and soft-skills training.
- Ensure timely execution of all mandatory and statutory training requirements.
- Develop training calendars and ensure adherence to schedules.
- Coordinate internal and external training programs.
Learning Systems & Digital Training
- Manage and optimize Learning Management Systems (LMS) and digital learning platforms.
- Automate training tracking, reporting, and learning records.
- Promote e-learning, virtual learning, and blended learning solutions.
- Maintain accurate training databases and learning records.
- Generate training analytics and performance reports.
Training Evaluation & Performance Improvement
- Monitor training effectiveness and employee learning outcomes.
- Track training attendance, completion rates, and competency improvements.
- Conduct post-training evaluations and ROI assessments.
- Research and recommend continuous improvement initiatives for learning programs.
- Improve employee engagement and participation in learning activities.
Performance Management
- Coordinate the organization’s performance appraisal process.
- Liaise with the HR Manager to develop and implement the performance management frameworks.
- Monitor completion of performance reviews and appraisal timelines.
- Guide managers in setting KPIs and employee development objectives.
- Track performance improvement plans and employee development progress.
- Generate performance management reports and analytics.
- Support implementation of employee recognition and development initiatives.
HR Administration
- Support onboarding, confirmations, transfers, exits, and employee documentation.
- Ensure compliance with HR policies, procedures, and labor regulations.
- Carry out employee engagement and welfare initiatives.
- Coordinate HR communication, employee documentation, ensure confidentiality, and proper management of employee information.
HSE (Health, Safety & Environment)
- Coordinate HSE training and awareness programs.
- Support implementation of workplace health and safety policies.
- Conduct safety inductions and toolbox talks.
- Coordinate the acquisition of permits, certificates, and compliance documentation.
Audits & Compliance
- Lead internal and external QMS & HSE audits.
- Coordinate preparation of audit documentation and compliance evidence.
- Monitor closure of audit findings and corrective actions.
- Ensure training and HR records are audit-ready.
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