Role Purpose
The Lead, Change Enablement will be responsible for designing, implementing, and embedding enterprise-wide change management strategies that enable successful adoption of organisational transformation initiatives. The role will partner with executive leadership, programme sponsors, and project teams to build stakeholder commitment, strengthen leadership alignment, improve organisational readiness, and establish sustainable change capability across the organisation.
The successful candidate will serve as a trusted advisor to senior leadership while fostering a culture of agility, resilience, collaboration, and continuous improvement.
Duties and Responsibilities
Change Strategy & Planning
- Develop and implement comprehensive change enablement strategies aligned to organisational transformation objectives.
- Design structured change approaches that support successful implementation and long-term sustainability.
- Develop adoption frameworks, success measures, and governance mechanisms for change initiatives.
- Monitor change performance and recommend interventions to improve business outcomes.
- Integrate change management activities into programme and project delivery methodologies.
Stakeholder Engagement
- Conduct stakeholder analysis, impact assessments, and readiness evaluations.
- Develop targeted stakeholder engagement plans that build awareness, commitment, and advocacy.
- Facilitate workshops, leadership forums, steering committee meetings, roadshows, focus groups, and engagement sessions.
- Establish continuous feedback mechanisms throughout programme delivery.
- Build trusted relationships across all organisational levels to promote ownership of change initiatives.
Leadership Enablement
- Partner with executive sponsors and senior leaders to strengthen ownership of transformation initiatives.
- Coach leaders to effectively communicate, model, and reinforce organisational change.
- Develop leadership toolkits, communication resources, and engagement frameworks.
- Facilitate leadership alignment sessions to ensure consistent messaging and strategic direction.
- Promote visible leadership commitment throughout the change journey.
Communication & Capability Development
- Partner with Internal Communications to develop enterprise communication strategies.
- Collaborate with Learning & Development to design learning pathways that strengthen organisational capability.
- Coordinate communication campaigns that support awareness, understanding, and adoption.
- Ensure messaging remains clear, consistent, and aligned across all stakeholder groups.
- Measure communication effectiveness and continuously improve engagement strategies.
Change Champion Network
- Identify, establish, and develop a network of Change Champions and Agility Ambassadors.
- Provide coaching, guidance, and ongoing support to strengthen ambassador effectiveness.
- Facilitate regular engagement sessions with the ambassador community.
- Monitor ambassador participation and organisational influence.
- Recognise and promote best practice across the change network.
Adoption & Sustainability
- Develop adoption dashboards and performance reporting frameworks.
- Track change adoption following programme implementation.
- Analyse adoption data and identify areas requiring additional intervention.
- Develop action plans that improve user adoption and behavioural change.
- Embed sustainability practices that reinforce long-term organisational benefits.
Enterprise Change Capability
- Contribute to the continuous improvement of the organisation's change management framework.
- Identify enterprise-wide lessons learned and incorporate improvements into future initiatives.
- Support organisational planning by providing change readiness insights.
- Maintain knowledge repositories, templates, and change management standards.
- Promote organisational agility, innovation, collaboration, and resilience.
- Represent the Change Enablement function in enterprise forums and governance meetings.
Measurable Outcomes
- Successful adoption of enterprise transformation initiatives.
- Increased stakeholder engagement and organisational readiness scores.
- Improved leadership participation in change programmes.
- Achievement of agreed adoption and sustainment KPIs.
- Delivery of effective communication and learning interventions.
- Growth and effectiveness of the Change Champion network.
- Reduced resistance and improved change implementation success rates.
- Continuous improvement of enterprise change capability and governance practices.
Key Competencies
- Strategic Thinking
- Change Leadership
- Stakeholder Management
- Business Acumen
- Leadership Influence
- Communication
Academic Qualifications
- Bachelor's Degree in Organisational Development, Business Administration, Psychology, Human Resources, or a related discipline.
- Professional certification in Change Management such as Prosci, ACMP, or an equivalent methodology is highly desirable.
- Project Management certification (PMP or equivalent) will be an added advantage.
Experience
- Minimum of ten (10) years' experience leading organisational change, transformation, or enterprise-wide business improvement initiatives.
- Demonstrated experience supporting complex organisational transformation programmes across multiple business functions.
- Experience coaching executive leadership and senior stakeholders through large-scale organisational change.
- Proven experience developing enterprise change frameworks, stakeholder engagement strategies, and adoption programmes.
- Experience working within international, multicultural, or matrix organisations is highly desirable.
Technical Skills
- Strong knowledge of structured change management methodologies including Prosci ADKAR, Kotter, Lewin, Agile Change, or equivalent frameworks.
- Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, and Teams.
- Working knowledge of project management and collaboration platforms such as MS Project, Asana, Jira, or similar tools.
- Strong analytical capability with experience interpreting organisational data, surveys, adoption metrics, and performance dashboards.
