Junior Systems Analyst

Roles & Responsibilities

Systems Administration

• Assist with the administration and maintenance of computer systems, servers, and networks.
• Monitor system performance and troubleshoot issues as they arise.
• Support the implementation of system upgrades, patches, and enhancements.
• Collaborate with team members to ensure the smooth operation of technology systems.

Data Analysis and Reporting

• Support data analysis initiatives by gathering, organizing, and analyzing data sets.
• Create reports, dashboards, and visualizations to present data insights.
• Assist in data validation, cleansing, and quality assurance processes.
• Collaborate with stakeholders to understand data needs and deliver accurate and meaningful reports.

Help Desk Support

• Provide technical support and assistance to end-users, addressing hardware and software issues.
• Respond to user inquiries and resolve problems in a timely and professional manner.
• Troubleshoot and diagnose technical problems, escalating complex issues as necessary.
• Document support requests and resolutions for future reference.

Research and Innovation

• Stay updated with the latest technology trends and emerging tools.
• Conduct research and provide recommendations on technology solutions and best practices.
• Contribute to the exploration and implementation of innovative ideas and initiatives.

Skills and Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Strong passion for technology and eagerness to learn and adapt to new technologies.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work effectively both independently and collaboratively in a team environment.
• Flexibility and adaptability to switch roles and responsibilities within the technology team.
• Strong organizational and time management skills.
• Familiarity with a range of technology functions, such as systems administration, help desk support, software development, data analysis, or project coordination.
• Proficiency in relevant programming languages, databases, or software tools is a plus.