IT Support Officer

Key Responsibilities

System Support & Maintenance

• Own first- and second-line support across POS, ERP, pharmacy systems, and inventory platforms.
• Ensure card payments, barcode scans, and receipt prints work every single time.
• Support store openings with clean system rollouts.

Diagnostics & Troubleshooting

• Diagnose root causes — not just restart-and-pray fixes.
• Troubleshoot hardware, network, and software issues with structured thinking.
• Escalate smartly to vendors with clean issue logs and clear articulation.
• Reduce repeat incidents through pattern recognition.

Network & Infrastructure Management

• Maintain LAN/WAN connectivity across branches.
• Configure routers, switches, firewalls, and Wi-Fi access points.
• Ensure CCTV and basic security infrastructure stay online.
• Validate backups and recovery protocols.

Hardware & Asset Management

• Deploy and configure desktops, laptops, printers, scanners, and peripherals.
• Maintain a clean, up-to-date IT asset register.
• Track warranties, licenses, and renewals.
• Standardize device configurations across branches.

Security & Protection

• Enforce password and access control discipline.
• Maintain endpoint protection and antivirus compliance.
• Support data protection and basic cybersecurity controls.
• Minimize exposure, reduce risk, and tighten systems.

Requirements and Qualifications

• Degree in IT, Computer Science, or a related field.
• 2–4 years hands-on IT support experience (retail or healthcare industry experience is a plus).
• Proven experience with POS and ERP environments.
• Strong networking fundamentals (TCP/IP, DNS, DHCP).
• Comfort in Windows environments and basic server management.
• Vendor coordination experience.
• CompTIA A+, Network+, or Microsoft certifications are a bonus; practical troubleshooting skills matter more.

How to Apply

Interested and qualified candidates should apply online by visiting the People FOCO application portal at peoplefoco.etalent.net via the link provided below.