The Card Systems Analyst is responsible for ensuring that ATMs, Cash Depositors, Teller Cash Recyclers, card management systems, card production systems/hardware, and other related card support applications are implemented and supported effectively. This role ensures reliable customer service, secure information handling, and adherence to Service Level Agreements (SLAs) for uptime and performance. The role also includes delivering new initiatives and projects related to the supported systems.
Key Responsibilities
Application Development (30%)
Provide second and third level technical and application support for ATM and card product systems.
Facilitate performance tuning, application upgrades, documentation, and system optimization to ensure excellent user experience and customer service.
Incident / Problem Management (40%)
Resolve service interruptions promptly and effectively in accordance with defined SLAs.
Ensure 24-hour on-call support for the ATM network and central systems, and implement remedial actions to maintain service levels.
Change Management (10%)
Collaborate with EPM, system vendors (TSYS, Tieto, VISA, MasterCard, EFT Corp, NCR, etc.) for escalations, system upgrades, and change requests to meet regulatory requirements.
IT Governance and Security (10%)
Ensure key system configurations generate and maintain audit trails for changes in sensitive databases.
Business Continuity Management (10%)
Identify areas lacking disaster recovery (DR), collaborate with IT Infrastructure and Core Systems Manager to implement mitigation strategies, and document DR procedures.
Qualifications and Experience
A Bachelor’s degree in Computer Science, Information Technology, or a related field.
Minimum of three (3) years of hands-on experience in the installation, configuration, support, and troubleshooting of CMS applications across all layers. Preference will be given to candidates with experience in PRIME and ONLINE systems.
Experience supporting core banking systems, particularly T24, is an added advantage.
Demonstrated expertise in supporting banking channels such as mobile banking, internet banking, and ATMs.
Proficient in SQL scripting.
Strong background in systems analysis, design, implementation, and support.
Working knowledge of PCI-DSS and other card industry security standards.
Solid understanding of banking operations, business unit processes, and business impact analysis.
Proficient in operating systems, especially Linux, UNIX, and Microsoft platforms.
Familiarity with Host Security Modules (HSMs).
Competencies
Technical: In-depth understanding of card industry standards, PCI-DSS compliance, application architecture design, and system availability planning.
Behavioral: Excellent interpersonal skills for effective communication, self-driven, collaborative team player, adaptable to evolving systems, and high attention to detail.
How to Apply
Interested and qualified candidates should apply online via the NCBA Group career portal on SuccessFactors. Use the following link: Apply Here
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