Reporting to the Delivery Lead Fintech – Financial Services IT, the IT Business Analyst acts as a crucial bridge between business stakeholders and technology teams. The position holder is responsible for translating business needs into functional requirements that drive the delivery of digital solutions. This role ensures that all IT initiatives align with business goals and enterprise standards while providing support throughout system development, implementation, and testing phases. Additionally, the role focuses on optimizing business processes and enabling new digital capabilities within the financial services domain.
Responsibilities
- Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in all aspects of work.
- Adhere to safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions.
- Lead end-to-end business requirements gathering through stakeholder engagement, workshops, and process analysis.
- Analyze, prioritize, and document business, functional, and system requirements to defined standards.
- Translate business needs into Business Requirement Documents (BRDs), functional specifications, user stories, and use cases.
- Develop process flows and ensure clear communication of system requirements.
- Design high-level solutions aligned with enterprise architecture and business objectives.
- Identify system integrations and enhancements, and support technical implementation with architects and developers.
- Act as the primary liaison between business stakeholders and IT teams to ensure alignment and clarity.
- Support the full Software Development Life Cycle (SDLC) across Agile and Waterfall methodologies, including testing, release planning, and delivery.
- Analyze and optimize business processes, identifying automation and efficiency opportunities.
- Contribute to innovation by evaluating emerging technologies and driving continuous improvement initiatives.
Qualifications and Experience
- Bachelor’s Degree in Computer Science, Business Information Technology, Information Systems, or a related field.
- Minimum 3 years’ experience as a Business Analyst or Systems Analyst in a technology-driven environment.
- At least 2 years’ experience in systems analysis and requirements management.
- Experience working within Agile (Scrum/SAFe) and Waterfall development methodologies.
- Experience in financial services, fintech, or telecommunications environments is highly advantageous.
- Certification in Business Analysis (CBAP, IIBA) or equivalent.
- Familiarity with Agile frameworks such as Scrum or SAFe.
How to Apply
Interested and qualified candidates should submit their application through the Safaricom recruitment portal on Oracle Cloud using the link provided in the application section.
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