About the Role
M-KOPA is seeking an Investigations Officer for their eMobility division, based in Kitengela. In this role, you will be responsible for leading first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases. This is an on-site, field-based role operating across Kenya, reporting to the Customer Performance Manager.
Key Responsibilities
- Lead first response and follow-up investigations for battery thermal incidents, traffic accidents, and other asset impound cases.
- Liaise with police, law enforcement agencies, and relevant authorities to manage asset release processes.
- Support the Customer Performance team in locating and engaging poor-paying, unreachable, and suspected fraud customers for loan collections and asset recovery.
- Maintain detailed and accurate records of all incidents, investigations, and communications with external authorities.
- Develop best practices and recommend improvements to investigative procedures and post-incident protocols.
- Manage case follow-ups consistently across police stations and relevant agencies.
Job Requirements
- Experience in fire incident response and investigations.
- Proven track record working with law enforcement agencies.
- Solid understanding of traffic laws, regulations, and criminal justice processes.
- Strong interpersonal and communication skills — comfortable engaging customers, law enforcement, and internal stakeholders.
- Ability to work proactively and independently in the field.
- Proficiency in Excel, PowerPoint, and Word, with strong written and verbal communication in both Swahili and English.
- Certification in a fraud-related discipline such as Certified Fraud Examiner (CFE).
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