Internet Sales Executives (Home Broadband) - Nakuru

We are seeking to recruit dynamic and result-oriented Internet Sales Executives (Home Broadband) to be based in Nakuru. This role is responsible for driving sales of home broadband packages, handling customer onboarding, and coordinating on-ground marketing initiatives.

Key Responsibilities

• Ensure compliance to Customer acquisition and onboarding processes i.e. KYC and customer education on top up.
• Collaborates with Line Manager to develop, execute and monitor sales initiatives in assigned area.
• Track adherence to SLAs on acquisition and onboarding.
• Recovery of devices from noncompliant customers.
• Provide first level support with on ground trouble shooting and resolution of customer issues.
• Escalation of customer issues that cannot be resolved at first level.
• Escalation of network issues.
• Daily collation of target achievement.
• Track and Analysis monthly trends within assigned markets.
• Prepare dashboards for weekly reviews.
• Preparation of ad-hoc reports as and when required.
• Monitor and report competitor activities.
• Provide customer insights, identifies and suggests products, or services that will meet their needs.
• Plan and execute on ground marketing initiatives i.e. road shows, estate storms, mall activations.

Qualifications and Experience

• Graduate degree or Diploma of Business Administration or any equivalent qualification.
• Understanding of telecom/ fixed wireless trends is an added advantage.
• 1+ years outdoor sales experience preferably in the telecom industry but not mandatory.
• Commercial acumen - Understanding the competition landscape, devices offered, packages, commission schemes etc.
• Tech savvy – Needs to understand solutions across both 5G and Fixed Wireless Services.
• Resilience and ability to deliver against stretch targets.
• Strong entrepreneurial spirit.