Human Capital Outsourcing Limited is a strategic HR consultancy partner established in 2017. They are seeking an Intern for their Debt Collection department to manage delinquent accounts and ensure timely recovery of overdue payments. The role involves implementing recovery strategies, negotiating with clients, and collaborating with internal teams.
Responsibilities
Monitor and manage a portfolio of delinquent accounts to ensure timely recovery of overdue payments.
Plan and execute effective recovery strategies aligned with Company’s PAYGO credit policy.
Negotiate payment plans, payoff deadlines, and settlements with clients.
Address and resolve customer queries, complaints, and disputes in a professional manner.
Liaise with sales and technical teams to address account-related concerns and escalate unresolved technical issues.
Recommend repossession of Company’s systems in cases of default where all recovery avenues have been exhausted.
Identify and report bad debts, deceased, or incapacitated customers to the Finance Manager for further action.
Track daily collection performance and prepare monthly portfolio performance reports.
Ensure accurate documentation and timely updates of customer payment status.
Support the achievement of monthly collection targets as assigned by the supervisor.
Requirements
Diploma or bachelor’s degree in finance, Credit Management, Business Administration, or related business field.
Proficiency in MS Office Suite, particularly Excel.
Strong understanding of mobile money platforms and PAYGO repayment models is a plus.
Excellent negotiation and interpersonal skills.
High emotional intelligence and professionalism when dealing with clients.
Strong problem-solving and decision-making abilities.
Ability to work independently and meet set targets under minimal supervision.
Detail-oriented, with excellent record-keeping and reporting skills.
Team player with a proactive and resilient attitude.
How to Apply
Interested and qualified candidates should apply online via the MyJobMag platform or visit the company website at www.humancapitaloutsourcing.co.ke.
How to Apply
Interested and qualified candidates should apply online through the following link: Apply Now. Alternatively, you can find more information about the company at www.humancapitaloutsourcing.co.ke.
