Information Technology Intern

About the Role

Save the Children is seeking an Information Technology Intern to support its IT operations in Kenya and Madagascar. The intern will assist with user support, IT project deployments, hardware/software maintenance, helpdesk management, and asset movement tracking.

Key Areas of Accountability

End User / Technical Support (40%)

• Serve as a point of contact for IT support calls and ensure that they are logged into JIRA for Kenya & Madagascar staff.
• Assist the Kenya & Madagascar IT Officer with the roll-out of Local IT projects.
• Provide day-to-day end user support on general computer applications and IT systems in the Country and Field Offices.
• Provide training materials, procedures, and/or train users in the proper use of hardware and software.
• Provide end user support and resolution of technical issues via email, phone, and other means of communication.
• Provide preventive and corrective maintenance of desktops, laptops, scanners, projectors, and network equipment.
• Cover for the Kenya & Madagascar IT Officer when they are on leave or engaged with other assignments.
• Install and configure new machines for users.
• Serve as the direct contact for mobile data devices, including support and configuration.
• Support backing up data from all computers routinely and ensure that backed-up data is always secure.
• Analyze, design, and develop web or mobile application systems as per user requirements and organization standards.
• Consult with system users to establish requirements for modifications to existing systems or deployment of new systems.
• Provide support to the deployed IT innovation and implement immediate resolution to software problems.
• Work together with the broader Kenya & Madagascar IT teams to build T4D initiatives.

IT Helpdesk Management (40%)

• Maintain and log IT issues using the in-house IT incident reporting system of daily support requests, the issues raised, and remedial action taken.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Ensure that IT equipment is functioning properly and escalate critical failures to the Kenya & Madagascar IT Officer.
• Install and configure new machines for users.
• Serve as the direct contact for mobile data devices including support & configuration.
• Support backing up data from all computers routinely and ensure that backed-up data is always secure.

Technology Innovations (10%)

• Analyze, design, and develop web or mobile applications systems as per user requirements and organization standards.
• Consult with systems users to establish requirements for modifications to existing systems or deployment of new systems.
• Provide support to the deployed IT innovation and implement immediate resolution to software problems.
• Work together with broader Kenya & Madagascar IT teams to build T4D initiatives.

IT Assets Management (10%)

• Provide support in maintaining an assets movement tracker while ensuring the IT assets issuance and movement records are always up to date as per IT SOPs, Policies, and Procedures.
• Ensure that all software in use is appropriate and in keeping with Save the Children guidelines, global IT Policy, and meets the requirements of the programme.
• Ensure all systems are configured to the required standards and aligned to the global IT policy.
• Undertake routine and regular maintenance of computers and accessories and ensure that all computers, printers, and other accessories in the office are in good working condition at all times.

Skills and Behaviours (SCI Values in Practice)

• Accountability: Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values.
• Ambition: Sets ambitious and challenging goals, takes responsibility for personal development.
• Collaboration: Builds and maintains effective relationships with team, colleagues, members, and external partners.
• Creativity: Develops and encourages new and innovative solutions.
• Integrity: Honest, encourages openness and transparency, builds trust and confidence.

Qualifications, Experience and Skills

• Degree in an area of Information Technology, Computer Science (IT) or equivalent.
• Knowledge and experience in Microsoft Office 365 and Windows client & server environments.
• Understanding of SharePoint and Microsoft solution systems.
• Programming experience in Python & JAVA is an advantage.
• Experience with CoreView, Entra ID, Active Directory is an advantage but not a requirement.
• Demonstrate familiarity with Power Automate & PowerApps.
• Having excellent proficiency in spoken and written English with strong interpersonal skills.
• Ability to work with people from diverse cultures.
• Good communication skills, ability to work with minimum supervision.
• Commitment to Save the Children values.