Information Systems Specialist

Médecins Sans Frontières (MSF) is seeking an Information Systems Specialist to monitor, maintain, and support all Information Technology (IT), Radio, and Telecom equipment, tools, and services in the mission, in accordance with MSF standards, policies, protocols, and procedures.

Key Tasks & Accountabilities

• IT & Telecom Operations: Monitor, maintain, and follow up on all IT, Radio, and Telecom equipment, tools, and services in the mission according to MSF standards and actual/future needs.
• Policy Compliance & Adaptation: Adapt and ensure compliance of general IT, Radio, and Telecom policies and guidelines to meet mission-specific requirements upon validation from the Logistics Coordinator.
• Budget & Procurement: Prepare and collaborate in establishing annual budgets for IT, Radio, and Telecom families. Provide technical expertise in local purchasing processes and national tender evaluations.
• Data Security & Business Continuity: Supervise, implement, and improve data security protocols (firewall, backup, user access rights, equipment and software security) to ensure data availability and immediate operational recovery.
• Technical & User Support: Provide technical support and present MSF standards to users. Offer advanced technical support and training to logistics experts managing IT, Radio, and Telecom systems.
• Documentation & Reporting: Participate in regular reporting at the coordination level. Update and archive all user and ICT documentation.
• GIS Referent: Serve as the GIS technical referent for the Geo MSF platform (MSF Mapper, Elixir Portal) on an as-needed basis.

Additional Accountabilities

• Digital Solutions Systems Administration
• Data Protection, Confidentiality, and Ethics
• Data Quality & Reporting
• Capacity Building and Technical Support
• Management and knowledge sharing
• Representation and networking

Qualifications & Requirements

• Education: Degree in a computer-related field. Certification in network or server administration is an asset.
• Experience: Minimum 5 years of proven IT/technical experience, including at least 2 years in information management within humanitarian/protection programs or IT management.
• Languages: Fluent English and Swahili (written and spoken).
• Technical Skills:
  • Latest Microsoft OS and Office 365 (SharePoint knowledge is an added advantage).
  • Server Management (Active Directory) and virtualization (Hyper-V).
  • Network Administration (LAN, VLAN, network policies/protocols, point-to-point and multipoint architecture).
  • File server administration and Fortinet equipment knowledge.
  • Computer hardware maintenance, IT security, and ITSM tools.
  • Radio telecommunication concepts (HF, VHF, GSM, Satellite).
• Competencies: Results & Quality Orientation, Teamwork, Behavioral Flexibility, Commitment to MSF Principles, Stress Management.