Information TechnologyFull-TimeJunior-level(1-2 yrs)
Job Description
The ICT Officer will assist the ICT Manager in planning, implementing, and maintaining all ICT systems and infrastructure within the hospital. The primary focus of this role is to ensure smooth operations, data security, and reliable support services that enhance patient care and overall hospital efficiency.
Key Responsibilities
ICT Operations
Oversee daily ICT operations, ensuring that systems, including the Hospital Management Information System (HMIS) and enterprise applications, support efficient service delivery.
Perform routine system checks, troubleshooting, and provide user support to maintain optimal functionality.
Infrastructure Management
Manage the hospital's ICT infrastructure, including servers, networks, hardware, and software, to ensure reliability and minimal downtime.
Implement cybersecurity controls and carry out preventive maintenance to safeguard systems and sensitive data.
ICT Support
Provide timely helpdesk support by resolving user issues and ensuring the smooth operation of all ICT equipment.
Support users through the installation, configuration, and maintenance of both hardware and software.
Quality & Compliance
Ensure data accuracy, integrity, and security while maintaining proper documentation and audit-ready records.
Support reporting, data analysis, and ensure compliance with ICT standards and hospital policies.
Capacity Building
Support ICT projects, procurement processes, and system improvements to enhance organizational efficiency.
Facilitate staff training, mentorship, and user orientation regarding ICT systems and security awareness.
Qualifications and Experience
A Diploma in Information Technology, Computer Science, Information Communications Technology (ICT), or a related field from a recognized institution.
A minimum of two (2) years of relevant experience, preferably in a healthcare setting.
Relevant ICT certifications (e.g., ITIL, CCNA, CISSP, PMP, or Healthcare IT) are required.
Technical and Behavioral Skills
Proficiency in LAN, WAN, VPN, Wi-Fi, server administration, and general ICT infrastructure management.
Experience with Hospital Management Information Systems (HMIS), system upgrades, backups, and disaster recovery.
Knowledge of firewalls, antivirus, access controls, and data protection to ensure system and patient data security.
Strong skills in diagnosing and resolving hardware, software, and operating system issues.
Capability in the installation and maintenance of ICT equipment (computers, printers, etc.).
How to Apply
Interested and qualified candidates are invited to apply. Please visit the official hospital website at www.pceakikuyuhospital.org or follow the application link: Apply Here.
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