Information TechnologyFull-TimeSenior-level(6+ yrs)
Job Description
At Stratostaff, we design, implement, and manage workforce solutions for large, specialized, or routine staff complements. We are seeking an experienced and visionary ICT Manager on behalf of our client, a leading Sacco.
The ICT Manager will develop and lead the implementation of the Sacco's Digital Transformation Strategy, overseeing the core banking systems, digital platforms, and security protocols to drive efficiency and enhance member experience.
Key Responsibilities
Digital Transformation & Innovation
Develop and lead the implementation of the Sacco’s Digital Transformation Strategy.
Drive migration of member transactions from branch-based services to digital self-service channels, including member onboarding, loan origination and processing, member statements, and customer support.
Spearhead innovation in digital financial services including mobile banking, internet banking, agency banking, APIs, AI-driven solutions, and fintech integrations.
Champion automation of business processes to improve turnaround time, operational efficiency, and member experience.
Continuously research emerging technologies and recommend scalable solutions that enhance competitiveness and service delivery.
ICT Infrastructure & Enterprise Systems Management
Ensure high availability, reliability, scalability, and optimal performance of core banking systems and ICT infrastructure.
Manage enterprise networks, servers, databases, cloud services, telecommunications, and digital platforms.
Develop and implement proactive maintenance programs to minimize downtime and business disruptions.
Oversee ICT capacity planning, infrastructure upgrades, and enterprise architecture to support future business growth.
Ensure seamless integration between core banking systems and third-party applications.
Cybersecurity, Risk & Compliance Management
Develop and implement robust cybersecurity frameworks aligned with regulatory requirements and industry best practices.
Establish and maintain controls to safeguard systems, member data, and digital channels against cyber threats, fraud, and unauthorized access.