ICT Manager

The ICT Manager will develop and lead the implementation of the Sacco's Digital Transformation Strategy, overseeing the core banking systems, digital platforms, and security protocols to drive efficiency and enhance member experience.

Key Responsibilities

Digital Transformation & Innovation

• Develop and lead the implementation of the Sacco’s Digital Transformation Strategy.
• Drive migration of member transactions from branch-based services to digital self-service channels, including member onboarding, loan origination and processing, member statements, and customer support.
• Spearhead innovation in digital financial services including mobile banking, internet banking, agency banking, APIs, AI-driven solutions, and fintech integrations.
• Champion automation of business processes to improve turnaround time, operational efficiency, and member experience.
• Continuously research emerging technologies and recommend scalable solutions that enhance competitiveness and service delivery.

ICT Infrastructure & Enterprise Systems Management

• Ensure high availability, reliability, scalability, and optimal performance of core banking systems and ICT infrastructure.
• Manage enterprise networks, servers, databases, cloud services, telecommunications, and digital platforms.
• Develop and implement proactive maintenance programs to minimize downtime and business disruptions.
• Oversee ICT capacity planning, infrastructure upgrades, and enterprise architecture to support future business growth.
• Ensure seamless integration between core banking systems and third-party applications.

Cybersecurity, Risk & Compliance Management

• Develop and implement robust cybersecurity frameworks aligned with regulatory requirements and industry best practices.
• Establish and maintain controls to safeguard systems, member data, and digital channels against cyber threats, fraud, and unauthorized access.
• Oversee vulnerability assessments, penetration testing, access management, and continuous security monitoring.
• Ensure compliance with SASRA regulations, the Data Protection Act, ICT governance policies, and information security standards.
• Lead cybersecurity awareness programs and cultivate a security-conscious culture across the organization.

Business Continuity & Disaster Recovery

• Develop, implement, and regularly test Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP).
• Ensure reliable backup systems, redundancy controls, and recovery mechanisms for critical business systems.
• Coordinate disaster recovery simulations and ensure operational resilience during system failures or disruptions.
• Monitor and continuously improve business continuity readiness across the Sacco.

ICT Governance & Service Delivery

• Develop and enforce ICT policies, procedures, standards, and governance frameworks.
• Monitor ICT service performance and ensure agreed service levels are consistently achieved.
• Manage ICT vendors, service providers, contracts, and technology partnerships.
• Prepare and manage the ICT budget while ensuring cost-effective utilization of technology resources.
• Provide regular reports and recommendations to Management and the Board on ICT performance, risks, and strategic initiatives.

Team Leadership & Stakeholder Management

• Lead, mentor, and develop the ICT team to achieve departmental objectives.
• Foster a culture of innovation, accountability, continuous improvement, and high performance.
• Collaborate with business units to identify technology needs and deliver solutions aligned with organizational objectives.
• Support change management initiatives associated with digital transformation projects.