Rose Avenue Consulting Group is seeking an ICT Manager to drive the organization's technology strategy, infrastructure, cybersecurity, and digital transformation initiatives. The ICT Manager plays a pivotal role in overseeing IT governance, managing infrastructure and physical security technology, supporting enterprise application systems, and ensuring seamless IT service delivery across all departments.
Key Responsibilities
IT Strategy and Governance
- Develop and implement the Club's IT strategy and digital transformation roadmap.
- Align technology initiatives with organizational goals and business priorities.
- Advise management and committees on technology investments, risks, and opportunities.
- Prepare and manage annual IT budgets and capital expenditure plans.
- Develop and maintain IT policies, procedures, and standards.
- Keep the Club appraised of emerging ICT trends in the industry.
- Coach, mentor, and appraise ICT staff, and drive departmental work plans and training programs.
Information Security and Risk Management
- Lead the implementation and continual improvement of the Information Security Management System (ISMS).
- Drive compliance with ISO/IEC 27001:2022 requirements and security best practices.
- Conduct information security risk assessments and oversee mitigation activities.
- Manage cybersecurity programs, vulnerability assessments, and incident response processes.
- Coordinate data protection compliance and support regulatory requirements.
- Maintain data integrity through risk and change management processes with senior stakeholders.
- Develop and implement disaster management strategies to protect Club systems, data, and users from cyberattacks and unauthorized access.
Infrastructure and Systems Management
- Manage servers, storage, networking, cloud services, and end-user computing infrastructure.
- Ensure high availability, business continuity, and disaster recovery capabilities.
- Oversee server replication, backup, and recovery systems.
- Maintain system performance, capacity planning, and infrastructure lifecycle management.
- Manage telecommunications and internet connectivity services.
Physical Security Technology Management
- Oversee CCTV surveillance, access control, and gate management solutions.
- Manage security technology upgrades and modernization projects.
- Ensure integration between physical security and information security controls.
- Support investigations through digital evidence management and reporting.
- Oversee physical assets including primary and secondary data centres and Club-issued equipment.
- Develop technical specifications, evaluate bids, and manage procurement, maintenance, and replacement of servers, computers, and related hardware.
Business Applications Management
- Administer and support Club Management Systems and financial applications.
- Coordinate software upgrades, integrations, and vendor support services.
- Work closely with Finance, Membership, HR, Operations, and Security to optimize business processes.
- Ensure data integrity, system availability, and user adoption.
- Serve as Secretary to the ICT & Digitisation Committee and represent the Club at relevant meetings.
Project Management and Digital Transformation
- Lead technology projects from planning through implementation and post-deployment support.
- Manage vendors, contractors, consultants, and implementation partners.
- Prepare business cases, project proposals, ROI analyses, and executive reports.
- Identify opportunities for automation and process improvement.
- Drive adoption of emerging technologies, including AI-enabled solutions where appropriate.
Service Delivery and User Support
- Ensure timely delivery of IT support services across the Club.
- Establish service levels and monitor performance against agreed standards.
- Manage IT service providers and support contracts.
- Develop user training and awareness programs.
Vendor and Contract Management
- Evaluate and select technology vendors and service providers.
- Negotiate contracts, service level agreements, and maintenance agreements.
- Monitor vendor performance and ensure contractual compliance.
- Manage procurement processes for technology equipment and services.
- Develop technical specifications and manage bid evaluation, installation, configuration, user training, and patching.
- Establish and review SLAs, aligning ICT service contribution to business and financial goals.
Compliance, Budgeting, Audit, and Reporting
- Coordinate IT audits and security assessments.
- Maintain asset registers, system documentation, and audit records.
- Produce management reports, dashboards, and key performance indicators.
- Ensure compliance with applicable regulations, standards, and Club policies.
- Oversee development of the department's annual budget.
- Monitor and control utilisation of approved budgeted funds.
Qualifications and Experience
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
- 8-10 years of progressive ICT management experience, with at least 2 years in a managerial/similar position.
- Experience managing cybersecurity, infrastructure, enterprise applications, and technology projects.
- Experience in hospitality, clubs, leisure, or service-oriented environments is an added advantage.
- Professional certifications such as CISSP, CISM, ISO 27001 Lead Implementer/Auditor, PMP, ITIL, Microsoft, or Cisco certifications are desirable.
- Specialised knowledge of ICT systems, including computer networks, systems administration, and programming.
- Expertise in data centre management and sound knowledge of laws and policies on data governance.
- Meets requirements of Chapter Six of the Kenyan 2010 Constitution.
