The ICT and Data Protection Associate will support the daily reliability, security, and effectiveness of Sankore’s digital infrastructure. Reporting to the Business Manager, the Associate will maintain school connectivity, support servers and devices, manage school applications and platforms, troubleshoot software and hardware issues, and help staff and learners use technology safely and effectively.
This role also supports Sankore’s data protection and privacy responsibilities, including careful handling of student, family, staff, and operational data. Kenya’s Data Protection Act requires personal data to be processed lawfully, fairly, transparently, for explicit purposes, and with appropriate limits and safeguards. The role should also help embed safeguarding-aware digital practice, since international school safeguarding guidance treats child protection as a whole-school responsibility across all staff and systems.
Core Responsibilities
ICT Infrastructure and Connectivity
- Maintain reliable internet connectivity across classrooms, offices, learning spaces, and administrative areas.
- Monitor and troubleshoot networks, routers, access points, firewalls, switches, and related connectivity equipment.
- Support school servers, backups, shared drives, and cloud-based infrastructure.
- Coordinate with internet service providers, vendors, and technical contractors to resolve issues promptly.
- Maintain documentation of network architecture, credentials, licenses, warranties, and support contacts.
Devices, Hardware, and Technical Support
- Provide first-line ICT support to staff, learners, administrators, and school leadership.
- Set up, configure, maintain, and track laptops, tablets, printers, projectors, smart boards, phones, and other ICT assets.
- Manage device inventories, asset tagging, repair logs, replacement schedules, and safe disposal.
- Troubleshoot hardware, software, connectivity, access, and user-account issues.
- Support ICT readiness for school events, assemblies, admissions activities, assessments, and staff meetings.
Applications, Platforms, and Software Administration
- Administer core school platforms, including email, productivity suites, learning platforms, student information systems, admissions tools, and finance or operations systems as assigned.
- Manage user accounts, permissions, password resets, onboarding, and offboarding.
- Support integration between platforms where appropriate, ensuring data quality and secure access.
- Train staff on effective use of school applications and digital tools.
- Maintain software licenses, renewals, version updates, and vendor support records.
Data Protection, Privacy, and Information Security
- Support compliance with Kenya’s Data Protection Act and related school policies.
- Help ensure student, family, staff, financial, health, and safeguarding-related data are handled securely and only for legitimate school purposes.
- Support secure access controls, data retention practices, backups, encryption, and incident reporting procedures.
- Assist with data protection impact assessments, consent records, privacy notices, and staff awareness.
- Work with the Business Manager and school leadership to maintain clear protocols for data collection, sharing, storage, and deletion.
- Support responsible management of data breaches or suspected breaches, escalating promptly and documenting actions.
Cybersecurity and Digital Safeguarding
- Help protect school systems from malware, phishing, unauthorized access, data loss, and inappropriate online content.
- Maintain antivirus tools, endpoint protection, software updates, secure Wi-Fi access, and user-permission protocols.
- Support child-safe digital learning environments, including appropriate filtering, monitoring, and responsible-use practices.
- Train staff and learners, as appropriate, on digital citizenship, cyber hygiene, password safety, and responsible technology use.
- Contribute to safeguarding-aligned ICT policies and ensure technology systems support student wellbeing.
Systems Development and Continuous Improvement
- Identify gaps in ICT systems and recommend practical improvements as the school grows.
- Develop simple user guides, standard operating procedures, checklists, and troubleshooting guides.
- Track recurring ICT issues and propose preventive solutions.
- Support procurement decisions by advising on fit-for-purpose technology, software, service providers, and maintenance needs.
- Help build scalable systems that can grow as Sankore expands grade by grade.
Collaboration, Service, and School Culture
- Work closely with the Business Manager, school leadership, teachers, operations staff, and external providers.
- Provide calm, timely, and service-minded support in a busy founding-school environment.
- Maintain confidentiality and professional judgment when handling sensitive information.
- Model Sankore’s values of Consciousness, Curiosity, Courage, Continuous Growth, Creativity, and Community Citizenship.
- Contribute to a school culture where technology enables joyful, rigorous, and safe learning.
