Software Development Supervisor

The Software Development Supervisor position is primarily responsible for taking lead in developing software applications by studying operations; designing, developing, and installing software solutions; managing the entire software development life cycle. This position supervises IT software developers.\n\nThe supervisor must integrate security practices into every stage of the software development lifecycle (SDLC). This includes leading secure design reviews, integrating automated security testing into CI/CD pipelines, enforcing compliance with organizational and regulatory standards, and fostering a culture of shared responsibility for security across development and operations teams.\n\n### Key Responsibilities\n\n#### Leadership and Management (15%)\n* Direct the early-stage development of new products by overseeing idea screening, conducting technical feasibility studies, and spearheading concept development.\n* Cultivate technical expertise within the team by researching state-of-the-art development tools, emerging programming techniques, and modern computing hardware.\n* Lead the design of system specifications and standards to ensure all developed applications are scalable, performant, and aligned with technical requirements.\n* Champion DevSecOps culture across teams, ensuring developers, testers, and operations staff adopt secure coding and deployment practices.\n\n#### Technical Operations Oversight and Support (55%)\n* Architect end-to-end software solutions by evaluating organizational needs, conducting stakeholder consultations, and analyzing complex system flows and data usage.\n* Drive operational improvements by conducting deep-dive systems analysis and recommending strategic changes to departmental policies and procedures.\n* Identify and mitigate potential technical bottlenecks or problem areas early in the software development lifecycle (SDLC) to ensure project viability.\n* Standardize documentation practices by developing high-level layouts, system diagrams, and architectural charts that clearly demonstrate solution logic.\n* Enforce code quality standards across the team through rigorous code reviews, ensuring the delivery of clean, well-commented, and maintainable codebases.\n* Manage the deployment and installation of enterprise-level solutions, ensuring adherence to established programming standards and system specifications.\n* Supervise the resolution of high-priority software development requests escalated from the service desk, providing expert technical guidance to junior developers.\n* Design and optimize automated build, test, and deployment pipelines to ensure rapid and reliable software delivery.\n* Oversee the provisioning and management of cloud and on-premises infrastructure using automation tools to ensure environment consistency.\n* Implement robust monitoring, logging, and alerting systems to proactively identify performance bottlenecks and ensure high system availability.\n* Automate the integration of security scanning and compliance checks directly into the deployment workflow.\n* Manage branching strategies (e.g., GitFlow) and merge requests to ensure the main codebase always remains stable and deployable.\n\n#### Compliance Management (15%)\n* Achieves and maintains a thorough knowledge and adherence to established RSC Africa, CWS/IRP, DOS/PRM and USCIS policies and procedures regarding database management for RSC Africa programs.\n* Knowledge of CI/CD pipelines, automated security testing, vulnerability management, and compliance frameworks is required.\n\n#### Representation/Engagement (10%)\n* Provides input and recommendation to the IT manager on IT automation.\n* When needed, covers the responsibilities of the other IT specialists.\n* Training staff on the use of developed applications.\n\n#### Additional Roles and Responsibilities (5%)\n* Any other tasks as assigned by the Software Development Manager or IT Management.\n\n### Skills & Abilities\n* Strong knowledge in the web application development environment with relational databases.\n* Strong knowledge in PostgreSQL Database architecture, design and development, including writing complex queries and stored procedures.\n* Proficiency in writing code in PHP using Laravel Framework and JavaScript programming languages.\n* Knowledge in Golang programming language is preferred.\n* Strong knowledge in Object Oriented Programming.\n* Knowledge of GIT Version Control.\n* Strong knowledge in essential Windows and Linux system administration. Android programming using Kotlin experience is a plus.\n* Knowledge in Microsoft Azure Architecture is a plus.\n* Experience working in a highly regulated environment with compliance requirements is a plus.\n* Ability to interpret written requirements and technical specification documents.\n* Supervise staff to ensure policies and procedures are implemented and executed in accordance with guidelines and SOPs.\n* Maintain a high-performance standard with attention to detail, completing tasks within set timeframes.\n* Exercise good judgement and seek guidance when confronted with unanticipated problems.\n* Deal effectively and courteously with many associates, outside agencies, refugees and members of the public.\n* Manage large and diverse workload under pressure with competing priorities.\n* Maintain the integrity of official records, analyze and solve complex problems, and make sound decisions.\n* Work with minimal supervision.\n\n### Requirements & Qualifications\n* A minimum of six years relevant paid work experience is required.\n* Four (4) years of directly related specialized experience performing the essential duties in custom software/application development is required.\n* A minimum of one year direct supervisory experience required.\n* Experience in software development project management is preferred.\n* Bachelor\u2019s Degree in IT is required.\n* Azure and Project Management Certification is preferred.\n* Strong English communication skills, both written and oral.\n* Ability to work in a multi-cultural environment required.\n* Commitment to diversity, equity, and inclusion and willingness to support CWS\u2019 Platform on Racial Justice as a CWS employee required.\n* Remain alert and responsive to any child safeguarding and PSEAH (Prevention of Sexual, Exploitation, Abuse and Harassment) risks.\n* Good health, willing and able to travel extensively in often difficult conditions and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa.\n* This position always requires use of laptops, competence in Microsoft office packages is required.\n* A valid passport and the ability to maintain a valid passport throughout the entire appointment is required.\n* Physical: This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads.\n* Environmental: Incumbents in this position will be exposed to excessive noise, marked changes in temperature and/or humidity, dust and infectious diseases, harsh weather climates, long work hours, bumpy roads, extended travel, excessive sun exposure, and non-ventilated spaces.