Role Overview
This role focuses on HR Administration (Tier 0) and HR Operations Emails and Calls (Tier 1) to support all employees, line manager queries, and ad-hoc requests outside of HR Operations. The job holder is responsible for adherence to data protection requirements and supports all HR Life Cycle processes within East African Breweries PLC (EABL), a subsidiary of Diageo.
Key Responsibilities
- Employee Lifecycle Management: Manage end-to-end employee lifecycle transactions including documentation, job changes, offboarding, contract letters, benefits, and leave administration.
- Ticket Management: Review every single ticket received and triage activities according to the Responsibility Matrix for HR Operations. Conduct regular audits of all pending tickets and ensure appropriate action and follow-up to close requests.
- Data Protection and Privacy: Ensure all requests are managed with 100% adherence to Data Protection and Privacy standards.
- Continuous Process Improvement: Identify issues within the supported market and take responsibility for process improvement activities, continuous learning, and adaptability within the HR Operations team.
- HR Administration & Data Management: Execute data changes in HRIS systems and maintain accurate electronic employee records (e-files).
- Advisory & Employee Support: Act as a subject matter expert for employees and managers regarding company policies, local labor laws, and benefits.
Requirements and Qualifications
- Education: A degree in Human Resources or an equivalent field.
- Professional Certification: Membership in professional bodies such as IHRM or CIPD is required.
- Work Experience: 3–5 years of experience in an HR Generalist, operations, or specialist role.
- Service Delivery: Previous experience in managing an HR Contact Centre or any Service Delivery role is an added advantage.
- Technical Proficiency: Experience using cloud-based HR systems, EIC, or SAP HR applications.
- Planning & Organization: Excellent skills to manage multiple tasks and complex processes.
- Soft Skills: High attention to detail, strong problem-solving abilities to troubleshoot HR queries, and the ability to build relationships with diverse internal and external stakeholders.
How to Apply
Interested and qualified candidates are invited to apply online through the Diageo career portal via the following link: Apply via Diageo Workday
