HR Manager - Learning, Talent & Organisation Development

Key Responsibilities

Capability, Learning & Talent Development

• Lead Group-wide learning, leadership, and talent development initiatives aligned to business and growth strategy.
• Design and deliver leadership, onboarding, technical, and compliance programmes.
• Build scalable learning systems and internal training capability.

Performance, Succession & Leadership Readiness

• Embed learning into performance management, succession planning, and career pathways.
• Strengthen leadership pipeline and internal mobility across the Group.

Organisation Effectiveness & Workforce Design

• Support organisation design, job architecture, role clarity, and workforce effectiveness initiatives.
• Partner with Operations and HR teams to translate strategy into practical capability on the ground.
• Drive Group-wide employee engagement initiatives that strengthen culture, values alignment, and employee experience.

HR Operations & Capability Enablement

• Provide advisory and hands-on support to HR teams on general HR operations, policy application, and people management practices.
• Strengthen HR capability through coaching, guidance, and tools.

Governance, Measurement & Impact

• Manage learning budgets, partners, and calendars.
• Track, evaluate, and report on learning effectiveness and ROI.
• Track and report on employee engagement metrics, retention insights, and culture indicators to inform decision-making and continuous improvement.

Requirements and Qualifications

• Bachelor's degree in human resources, Learning & Development, Organisation Psychology, or a related business field.
• Minimum of 10 years' progressive experience in Learning & Development, Organisation Development, and/or generalist HR roles.
• Strong experience in Learning & Development and Organisation Design.
• Proven ability to translate business strategy into practical capability-building programmes.
• Credible partner to senior leaders with strong facilitation and influencing skills.
• Experience in hospitality, service, or complex operational environments preferred.