This internship role is within a hospitality chain client of Emerge Egress Consulting, located in Amboseli and Maasai Mara (Narok). The primary objective is to assist in daily HR operations, focusing on recruitment, maintaining staff records, coordinating training, and managing employee relations. This position offers hands-on experience in hospitality human resources while ensuring the hotel remains adequately staffed and compliant with labor laws.
Core Duties and Responsibilities
- Post job vacancies on hospitality job boards and social media; screen resumes for roles like waitstaff, housekeeping, and front desk.
- Schedule interviews between department heads and candidates.
- Assist in conducting "Hotel Induction" for new hires, covering hotel history, grooming standards, and service culture.
- Maintain up-to-date physical and digital files for all staff (contracts, IDs, and certifications).
- Assist in monitoring staff leave schedules (annual, sick, or maternity) to ensure departments are never understaffed.
- Oversee the issuance and return of staff uniforms and ID badges.
- Help organize training sessions.
- Keep records of staff attendance at mandatory safety and compliance meetings.
- Assist in planning staff ceremonies and parties, and team-building activities.
- Act as a neutral point of contact for staff inquiries regarding payroll or company policies, escalating issues to the HR Manager when necessary.
- Any other duties as allocated.
Job Specifications and Qualifications
- Diploma or Bachelor’s Degree in Human Resource Management.
- Proficient in Microsoft Suite.
Key Competencies
- High Integrity
- Excellent organizational and time management skills.
- Excellent Communication and Emotional Intelligence skills.
- Adaptability
