Housekeeping Supervisor Hotel

Responsibilities and Duties

• Daily Supervision: Oversee daily housekeeping operations to ensure rooms and public areas meet required cleanliness standards.
• Staff Coordination: Prepare duty rosters and allocate daily tasks to the housekeeping team, including room attendants and laundry staff.
• Quality Inspections: Inspect guest rooms and public areas to ensure cleanliness and report any maintenance issues promptly.
• Guest Service: Handle basic guest requests and complaints related to housekeeping in a polite and timely manner.
• Staff Management: Participate in hiring, training, and guiding housekeeping staff to maintain service excellence.
• Inventory Management: Monitor stock levels of cleaning supplies, linen, and guest amenities, and place orders as needed to ensure constant availability.
• Departmental Coordination: Work closely with the front office and maintenance teams to ensure smooth room turnaround.
• Compliance: Ensure all staff members strictly follow health, safety, and hygiene procedures at all times.
• Equipment Care: Maintain housekeeping equipment and ensure proper usage to extend its lifespan.
• Quality Assurance: Participate in audits and inspections to ensure adherence to brand and regulatory standards.
• Record Keeping: Maintain accurate records, including room status reports and lost-and-found logs.
• General Duties: Perform any other reasonable duties assigned by management.

Qualifications and Experience

• Education: A Diploma or Degree in Hospitality, Business Management, or a related field.
• Experience: At least 2 - 3 years of housekeeping experience specifically within the hospitality industry.
• Certifications: Any other relevant professional certification is considered an added advantage.

Key Skills and Competencies

• Strong leadership and management skills.
• High level of attention to detail.
• Excellent organizational and time management skills.
• Effective communication and interpersonal abilities.
• Strong problem-solving capacity.
• High degree of integrity and professionalism.

How to Apply

Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position title as the subject of the email.