Hospitality and TourismFull-TimeEntry-level(0-1 yr)
Job Description
The Housekeeping Supervisor is responsible for maintaining guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. The role involves coordinating daily housekeeping operations, maintaining operating standards, and supervising room attendants to deliver excellent guest satisfaction and experience. On a time-to-time basis, the supervisor may also be required to assist the Executive Housekeeper in various activities.
Key Responsibilities
Operational Oversight: Responsible for the smooth operation of assigned rooms and the performance of Guest Room Attendants (GRAs) and room stewards.
Staff Supervision: Supervise Room Attendants, organize, and facilitate the room-making process.
Task Allocation: Daily allocation of rooms and deep cleaning tasks to team members.
Cleanliness Standards: Ensure the cleanliness of guest rooms, corridors, and the heart-of-the-house area of the floor.
Guest Relations: Attend timely to guest requests and complaints, ensuring positive outcomes efficiently.
Quality Control: Conduct routine inspections of guest bedrooms to ensure they meet established standards and are aware of all room categories and amenities.
Maintenance: Report maintenance issues promptly to the Maintenance/Engineering Department.
Compliance: Comply with hotel security, fire regulations, and all health and safety legislation.
Support Functions: Carry out lost and found procedures, assist the Executive Housekeeper with training requirements, and represent the team's needs to others in the hotel.
Inter-departmental Cooperation: Assist other departments whenever necessary and maintain good working relationships.
Requirements and Qualifications
Education: Possession of a BA, BSc, or HND in a relevant field.
Experience: Experience in hospitality housekeeping operations and staff supervision is highly preferred.
Knowledge: Understanding of hotel security, fire regulations, and health and safety legislation.
Skills: Strong leadership, attention to detail, and guest service orientation.
How to Apply
Interested and qualified candidates should apply online. You can access the application portal by clicking the link below:
Apply to PrideInn via Application Portal
How to Apply
Interested and qualified candidates should apply through the online application portal. You can find the direct application link here: Apply Now. The system mentions applying to PrideInn on 197.254.24.92 via the portal link provided.