Host/Hostess

Established 12 years ago, PrideInn Hotels, Resorts & Camp stands as a prominent and rapidly growing hospitality brand that takes great pride in its Kenyan roots. We are seeking a friendly and professional Hostess to join our team in Mombasa, Kenya. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.\n\n### Responsibilities\n- Greet and welcome guests in a warm and professional manner\n- Manage reservations and seating arrangements efficiently\n- Escort guests to their tables and provide menus\n- Maintain an organized and clean reception area\n- Coordinate with wait staff to ensure smooth service flow\n- Handle customer inquiries and special requests promptly\n- Assist in maintaining the overall appearance and cleanliness of the restaurant\n- Manage waiting lists during peak hours\n- Communicate effectively with kitchen and bar staff\n- Promote special offers or menu items as directed by management\n- Handle cash and credit card transactions when required\n\n### Key Qualifications and Requirements\n- High school diploma or equivalent (KCSE)\n- Minimum of 2 years' experience in a similar role within the hospitality industry\n- Fluency in English; knowledge of Swahili or other local languages is a plus\n- Strong communication and interpersonal skills\n- Excellent customer service orientation\n- Basic knowledge of restaurant operations and dining etiquette\n- Ability to work in a fast-paced environment\n- Proficiency in handling reservations systems and point-of-sale software\n- Well-groomed appearance and a positive attitude\n- Flexibility to work various shifts, including evenings, weekends, and holidays\n- Physical stamina to stand for extended periods\n- Strong multitasking and organizational skills\n- Ability to remain calm and professional under pressure\n\n### How to Apply\nInterested and qualified candidates should apply online via the application link: https://www.myjobmag.co.ke/apply-now/1156710