As a HORECA Account & Client Relations Manager, you will serve as the primary bridge between our brand and our valued clients in the Hotel, Restaurant, and Café (HORECA) landscape. In this role, you will manage a portfolio of key accounts, ensuring seamless execution from order placement to final delivery, while proactively identifying opportunities for growth. This is not a “hard sales” cold-calling role; it is a strategic position focused on nurturing partnerships, managing complex projects, and ensuring operational excellence alongside our Head of B2B.
Key Responsibilities
Client Relationship & Trusted Advisory: Serve as the primary point of contact for assigned HORECA accounts. You will build long-lasting partnerships by understanding client business challenges and collaborating with internal teams to resolve issues swiftly.
Project & Order Management: Support the Head of B2B on larger initiatives while maintaining rigorous oversight of day-to-day operations. This includes coordinating with production, logistics, and procurement to ensure client timelines and quality standards are met.
Commercial Operations & Administration: Maintain meticulous logs of orders and invoices. Partner closely with the finance team on reconciliations and credit notes, ensuring a smooth and transparent billing process for the client.
Account Growth & Analysis: Identify opportunities for upselling and cross-selling within your portfolio. Prepare and present performance reports and gap analyses to clients, using data to drive improved processes and outcomes.
Requirements
Bachelor’s degree in Business or equivalent experience.
Proven track record in Account Management, Client Services, or Sales.
Prior experience within the food industry HORECA segment is essential (knowledge of chefs, F&B directors, and procurement managers).
Exceptional ability to manage multiple projects simultaneously without losing focus.
A proactive mindset with the ability to navigate complex logistical or operational challenges on behalf of the client.
An established network within the local HORECA industry is highly preferred.
How to Apply
Please send your CV outlining your relevant experience and why you are the perfect fit for ArtCaffe to hr@artcaffe.co.ke with the subject line “ACBLHM-0426”.
How to Apply
Please send your CV outlining your relevant experience and why you are the perfect fit for ArtCaffe to hr@artcaffe.co.ke with the subject line “ACBLHM-0426”.
