HORECA Account & Client Relations Manager

Artcaffé is seeking a relationship-driven professional with a deep understanding of the Hotel, Restaurant, and Café (HORECA) landscape to serve as the primary bridge between our brand and our valued clients. In this role, you will manage a portfolio of key accounts, ensuring seamless execution from order placement to final delivery, while proactively identifying opportunities for growth. This is a strategic position focused on nurturing partnerships, managing complex projects, and ensuring operational excellence alongside our Head of B2B.\n\n### Key Responsibilities\n\n* Serve as the primary point of contact for assigned HORECA accounts. Build long-lasting partnerships by understanding client business challenges and collaborating with internal teams to resolve issues swiftly.\n* Support the Head of B2B on larger initiatives while maintaining rigorous oversight of day-to-day operations. Coordinate with production, logistics, and procurement to ensure client timelines and quality standards are met.\n* Maintain meticulous logs of orders and invoices. Partner with the finance team on reconciliations and credit notes to ensure a smooth billing process.\n* Identify opportunities for upselling and cross-selling. Prepare performance reports and gap analyses to drive improved processes and outcomes.\n\n### Requirements and Qualifications\n\n* Bachelor’s degree in Business or equivalent experience.\n* A proven track record in Account Management, Client Services, or Sales.\n* Essential prior experience within the food industry HORECA segment (knowledge of chefs, F&B directors, and procurement managers).\n* Exceptional organizational skills to manage multiple projects; proactive problem-solver with a strong professional network in the local HORECA industry.\n\n### How to Apply\n\nPlease send your CV outlining your relevant experience and why you are the perfect fit for ArtCaffe to with the subject line .