Absa Bank Limited is looking for a Home Loan Advisor to drive and deliver exceptional sales performance by identifying and meeting customers' home loan needs. The role involves managing the end-to-end home loan process, from initial customer inquiry to packaging documentation and ensuring compliance with the bank's lending criteria.
Key Accountabilities and Deliverables
Sales and Service (75%)
Drive and deliver exceptional sales performance by identifying and meeting customer’s home loan needs.
Achieve and exceed Home Loan and Cross-Sale targets.
Utilize the standard sales process to identify customer’s Home Loan requirements.
Facilitate customer understanding of the Home Loan procedure and process.
Champion and manage Home Loan products and channels.
Own and drive the outlet home loan sales objectives and targets.
Maintain Home Loan sales performance statistics for management information usage.
Manage customer queries and complaints by taking ownership, escalating where necessary, and resolving in a timely manner.
Identify when and where to refer customers to an appropriate area of delivery for other product sales help or advice.
Ensure documentation such as the home loan application and internal submission forms are fully completed and error-free.
Deliver world-class customer service practices and ensure adherence to Barclays/Absa Service standards.
Ensure accurate collation and packaging of relevant documents for processing.
Conduct branch Home Loan marketing campaigns and participate in country-level campaigns.
Operational Rigour Practices (15%)
Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit results.
Follow the Retail end-to-end procedures for Home Loans ensuring new accounts are KYC compliant.
Ensure compliance with operations risk and rigour requirements, including Health and Safety standards and security of premises.
Ensure the bank’s Home Loan lending criteria is met.
Team Working (5%)
Build effective relationships with branch staff and key support functions (e.g., service delivery and risk) to develop networking for potential Home Loan referrals.
Share knowledge, experience, and best practice with other team members.
Provide cover for other Home Loan Advisors at all levels when required.
Provide honest, direct, and constructive feedback to others, as well as progress updates on leads/referrals.
Build relationships with external stakeholders to obtain external sales leads and business relationships with third parties.
Self-Development (5%)
Agree on performance development objectives with the team leader.
Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
Requirements and Experience
Qualification: Bachelor of Commerce or Business Administration (specifically Banking and Finance or Marketing).
Experience: At least 2 years of sales experience within Absa and 5 years of combined experience with a concentration in Mortgage sales.
Interested and qualified candidates should apply online via the Absa Bank recruitment portal on Workday. You can access the application page via MyJobMag here which redirects to the official Absa careers site (absa.wd3.myworkdayjobs.com). Ensure your application is submitted before the deadline on February 27, 2026.
