This is a senior leadership role responsible for defining and executing the Personal Banking strategy in alignment with Retail and corporate goals to drive sustainable business growth.
Key Responsibilities
- Provides strategic leadership by defining and executing the Personal Banking strategy in alignment with Retail and corporate goals to drive sustainable business growth.
- Oversees product and service management to ensure offerings remain competitive, compliant, and customer-focused while promoting digital innovation.
- Achieving sales and profitability targets through customer acquisition, retention, and delivery of superior service experiences.
- Ensures strong risk and compliance management by adhering to regulatory standards and maintaining sound credit and operational controls.
- Leading and developing the Personal Banking team, fostering a high-performance culture, and engaging stakeholders to strengthen partnerships and results.
Daily Responsibilities
- Define and execute the Personal Banking strategy in alignment with overall Retail and corporate objectives.
- Drive business growth by expanding market share, deepening customer relationships, and optimizing product offerings.
- Monitor market trends and competitor activities to position Personal Banking as a leading provider of consumer financial services.
- Oversee development, enhancement, and delivery of personal banking products and services to meet customer needs.
- Ensure products remain competitive, compliant, and aligned with customer value propositions.
- Promote digital adoption and innovation in service channels to enhance customer experience.
- Lead sales initiatives to deliver revenue targets and profitability for the Personal Banking portfolio.
- Drive customer acquisition, retention, and cross-selling opportunities.
- Champion superior service standards to ensure consistent, high-quality customer experiences.
- Ensure compliance with regulatory requirements, internal policies, and risk management frameworks.
- Oversee credit and operational risk management within the Personal Banking portfolio.
- Implement proactive measures to safeguard the bank’s reputation and financial integrity.
- Provide leadership, guidance, and development opportunities to the Personal Banking team.
- Build a performance-driven culture that fosters accountability and collaboration.
- Engage with internal and external stakeholders to strengthen partnerships and deliver sustainable results.
Minimum Position Qualification Requirements
Academic & Professional
| Qualification | Detail | Need Type |
| :--- | :--- | :--- |
| Bachelor’s Degree | Business or any relevant degree | Required (RQ) |
| Professional Qualifications | Project management or business field | Added Advantage (AA) |
| Master’s Degree | Business Administration | Added Advantage (AA) |
Experience
- Total Minimum No of Years Experience Required: 10 years
| Experience Area | Minimum No of Years | Need Type |
| :--- | :--- | :--- |
| Sales | 8 years | Essential (ES) |
| Credit | 8 years | Essential (ES) |
| Banking Operations | 6 years | Essential (ES) |
| Relationship management | 8 years | Essential (ES) |
| Customer Service | 8 years | Essential (ES) |
