This role is responsible for ensuring the timely processing of Payments, Trade & TBO (Treasury Back Office) transactions in line with current policies and procedures.
Key Responsibilities
Financial
- Enhance the bank’s revenue targets by ensuring 100% revenue collection for all treasury products.
- Ensure complete and accurate processing of all payment, trade & TBO finance transactions and collection of commissions thereof.
- Eliminate financial losses emanating from processing fraudulent transactions.
Customer Perspective
- Provide a high quality of service to all clients within agreed Service Level Agreements (SLAs).
- Resolve customer complaints within Turnaround Time (TAT).
- Ensure high quality of communication to internal and external clients, both verbal and written.
- Take ownership when dealing with queries, offer suggestions, and conclude constructively by investigating and resolving whilst protecting the bank’s reputation.
- Ensure no exceptions and incidents with respect to adherence to the service charter regarding customer satisfaction.
Operational Excellence
- Confirm, monitor contract settlements, and reconcile entries to confirm receipts and payments.
- Conduct Nostro accounts reconciliation.
- Ensure complete and accurate processing of all payments, trade & TBO contracts and related transactions in the SWIFT and core banking system.
- Ensure opening and closing FX rates maintenance.
- Prepare and submit regulatory reports on time.
- Ensure all title documents are handled as per bank procedure and held under dual control.
- Ensure that all due diligent checks have been conducted with regard to compliance.
- Deal confirmation matching.
- Prepare audit reports for counterparties.
- Co-ordinate with other departments to ensure smooth and timely execution of client instructions.
- Query resolution and analysis.
Risk and Control
- Custody of payments, trade & TBO contracts: Responsible for ensuring safekeeping of treasury trade documents within the department.
- Ensure minimal errors by ensuring accuracy in Payment, trade & TBO deals capturing in SWIFT and core banking system.
- Ensure departmental compliance to both local and external regulatory requirements e.g. Anti-Money Laundering, US sanctions, CBK guidelines.
- Ensure that monthly reconciliation schedules and risk attestations are carried out and submitted.
Key Relationships
- Direct Reports to this Position: Payment, trade & TBO Officers
- Customers of this Position: Treasury, Correspondent Banking, Finance, Credit, all branches.
Knowledge, Skills and Experience required for this Role
- Proficiency in computer packages e.g. MS Word and Excel.
- Accuracy and attention to details.
- Ability to work under pressure and meet specified deadlines to contribute to attaining organizational goals.
- Business graduate from an accredited University.
- Excellent Communication skills and excellent interpersonal skills.
- Working experience in banking and operations, with experience in working in payments, trade and TBO being an added advantage.
- Professional qualifications – Specialist training e.g. ACI Operations, Trade CDCS, CSDG etc. is an added advantage.
Competencies required for this Role
- Team spirited
- Eager to learn, coach, and mentor
- Pro-active
Problem Solving
- Analytical
- Self-Driven
- Professionalism
- Innovation
Accountability
- Delegated Authority: Custody of payments, trade & TBO documents.
