Kenindia Insurance Ltd, established in 1978, is a leading provider of non-life and life insurance services in Kenya. We are seeking a Head of Motor Claims to manage and implement the company's general business claims strategy. The primary objective is to achieve our mission of providing quality insurance and financial services through a customer-centric culture and the speedy settlement of claims.
Principal Accountabilities
Claims Management: Manage claims at both individual and portfolio levels to optimize expenditure and ensure high stakeholder satisfaction through quality management and resolution of complaints.
Brand Image: Drive a positive brand image by executing a culture of professionalism, integrity, effectiveness, and a dynamic attitude.
Strategy Execution: Formulate, document, and execute claims strategies and initiatives to increase customer satisfaction and retention.
Customer Centricity: Develop and implement initiatives that ensure consistent engagement and satisfaction according to company policy.
Portfolio Monitoring: Monitor claims portfolios and ensure regular reviews in compliance with claims' controls and standards.
Liaison & Recoveries: Advise Reinsurance and Finance departments on material claims according to protocols; collaborate with Legal for effective recoveries.
Business Development: Support business growth by attending broker and client meetings to articulate the company's claims philosophy.
Trend Analysis: Analyze claims experience and trends that may impact the profit and loss account.
Authority & Compliance: Approve or recommend claims for settlement or repudiation within financial authority limits and in compliance with industry regulations.
Relationship Management: Maintain strong relationships with brokers and clients in line with strategic objectives.
Talent Management: Coach, mentor, motivate, and evaluate staff in the claims hub to achieve high performance levels.
Financial Reporting: Prepare, monitor, and report on the claims hub's budgetary allocations.
Leadership: Lead company communication related to the claims hub and benchmark best practices in management.
Performance Review: Regularly review the performance of assessors and investigators.
Qualifications and Experience
University degree in any business-related field.
ACII (Associate of the Chartered Insurance Institute) qualification.
AIIK (Associate of the Insurance Institute of Kenya) qualification.
At least 7 years of relevant professional experience.
How to Apply
Qualified candidates should submit their application online through the Kenindia recruitment portal. Access the application link at kenindiahr.peopleshr.com.
How to Apply
Interested and qualified candidates are required to apply online via the official recruitment portal: https://kenindiahr.peopleshr.com. Follow the instructions on the site to submit your application.
