Information TechnologyFull-TimeSenior-level(6+ yrs)
Job Description
Role Overview
The Head of ICT is responsible for coordinating and enabling ICT services across MSF Ubuntu, including field operations and headquarter support, ensuring that ICT effectively supports medical humanitarian action through interdependent collaboration with supporting and partner entities.
The role operates in close collaboration and interdependence with MSF OCB (Operational Centre Brussels), MSF Eastern Africa, and MSF Southern Africa, leveraging existing MSF ICT systems, standards, and expertise. It focuses on coordination, alignment, and operational coherence, rather than creating standalone Ubuntu-specific ICT structures. At the same time, the position contributes to the co-development of innovative, locally rooted ICT practices, models, and areas of expertise that are not yet established within the MSF movement, ensuring that these can be documented, shared, and scaled beyond Ubuntu where relevant.
Responsibilities
Technical Coordination: Act as the primary ICT focal point for Ubuntu, coordinating and channeling all ICT-related requests. Ensure ICT services are operational, context-adapted, and aligned with MSF standards.
Support and Maintenance: Enable safe, reliable, and efficient operations across logistics, medical, operations, HR, finance, security, communications, and data needs.
Innovation: Identify opportunities where Ubuntu operations could benefit from innovative ICT. Pilot and document practices or models that respond to operational gaps.
Operational Support: Ensure availability and reliability of ICT services supporting field operations (connectivity, communications, user support). Promote maintainable, scalable, and secure solutions.
Security and Data Protection: Ensure ICT practices comply with MSF Ubuntu and MSF-wide policies on data protection, security, and access. Raise users’ awareness about cybersecurity.
Capacity Building: Support onboarding and capacity building of mission-level ICT focal points. Act as a change enabler during system transitions.
Planning and Reporting: Contribute ICT inputs to Ubuntu operational planning, reporting, and risk analysis. Monitor recurring ICT issues and system performance.
Staff Development: Ensure all Ubuntu ICT staff are continuously trained and supported to maintain high performance.
Requirements and Qualifications
Education: Higher degree / Bachelor’s / Masters in ICT, computer science, or a related field.
Experience: Minimum 7–10 years of professional experience in ICT.
Contextual Experience: Experience in ICT operations in complex or low-resource environments.
Coordination: Proven ability in coordination across multiple stakeholders or entities and support to field/operational teams.
Languages: Fluency in written and spoken English; French is an asset.
Key Competencies
Broad understanding of ICT infrastructure, connectivity, and user support service delivery.
Knowledge of data protection and information security principles.
Strategic vision, problem solving, and systems thinking.
Initiative and openness to innovation balanced with risk awareness.
Ability to engage respectfully with communities, local actors, and non-traditional partners.
Conditions and Benefits
Job Location: MSF Eastern Africa office in Nairobi (Kenya) or Johannesburg (South Africa).
Contract Type: 3 years (renewable), Full-time contract.
Start Date: As Soon As Possible.
Salary: In line with MSF reward policy, subjected to local conditions.
Interested and qualified candidates should apply online via the Medecins Sans Frontieres (MSF) recruitment portal. Visit the application link: https://www.myjobmag.co.ke/apply-now/1209607 which directs to the MSF-EA Odoo application page.
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