Information TechnologyFull-TimeJunior-level(1-2 yrs)
Job Description
We offer simple, short-term microfinance to formally employed people and bridge the gap in their day-to-day finances. Our product is delivered through our branches and USSD app. Our purpose is to redefine credit in Kenya with simpler, faster and smarter lending solutions. The BIT Officer will provide comprehensive IT support, maintaining systems, hardware, and networks to ensure seamless business operations across the head office and branches.
Responsibilities
Helpdesk Support
Respond to IT-related issues and queries via email, phone, or in person.
Log and track all incidents and service requests, ensuring timely and effective resolution.
Provide technical assistance and support for incoming queries related to computer systems, software, and hardware.
Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.
Hardware & Software Maintenance
Assist in the setup, configuration, and maintenance of desktop computers, laptops, printers, and peripherals.
Install, configure, and update software and hardware according to company policies.
Ensure all equipment is properly maintained and provide support for hardware repairs and upgrades.
Source hardware and ensure ongoing maintenance for reliability and performance.
Engage suppliers to negotiate better pricing and improve service delivery.
Manage procurement and acquisition of hardware in line with company standards.
Network & Systems Support
Provide basic network and server support, escalating more complex issues to the team.
Monitor and maintain computer systems and networks, ensuring availability and performance.
Manage user accounts, including password resets and access permissions.
Manage head office & branches connectivity including networking, fibre, and backup connectivity solutions.
Implement and maintain backup connectivity to ensure business continuity.
Train branch staff on proper use of backup connectivity systems.
Build and maintain relationships with network providers (e.g., Safaricom, Airtel).
Documentation & Reporting
Document issues, resolutions, and help desk processes.
Maintain inventory of IT assets, ensuring proper logging and tracking of equipment.
Assist in the development of user guides and training materials.
Training & Support
Provide orientation to staff on operating new software and computer equipment.
Assist with onboarding new employees by setting up workstations.
Qualifications
Education
Diploma or degree in Information Technology, Computer Science, or a related field.
Experience
1-2 years of experience in a similar IT support role.
Experience with Windows OS, Google Workspace, Microsoft Office Suite, and network troubleshooting.
Preferred Qualifications
Knowledge of ITIL practices.
Basic experience in networking.
Skills & Attributes
Strong understanding of computer hardware, software, and networks.
Excellent communication and customer service skills.
Electrical knowledge regarding Power backup solutions.
Familiarity with helpdesk software (e.g., Spiceworks, Jira).
Proactive problem-solving attitude and attention to detail.
Ability to remain calm under pressure.
Working Conditions
Onsite support and remote troubleshooting.
Occasional travel to other branch offices.
Availability to work outside regular hours for critical issues.
How to Apply
Interested and qualified candidates should apply online via the Unifi portal on unifi.simplify.hr.
How to Apply
Interested and qualified candidates should submit their application through the company's recruitment portal by visiting unifi.simplify.hr via MyJobMag.
