Head of ICT

About the Role

Médecins sans frontières (MSF) or Doctors Without Borders, is an international humanitarian-aid non-governmental organization (NGO) and Nobel Peace Prize laureate, best known for its projects in war-torn regions and developing countries facing endemic diseases.

The Head of ICT is responsible for coordinating and enabling ICT services across MSF Ubuntu, including field operations and headquarter support, ensuring that ICT effectively supports medical humanitarian action through interdependent collaboration with supporting and partner entities.

The role operates in close collaboration and interdependence with MSF OCB, MSF Eastern Africa, and MSF Southern Africa, leveraging existing MSF ICT systems, standards, and expertise. It focuses on coordination, alignment, and operational coherence, rather than creating standalone Ubuntu‑specific ICT structures. At the same time, the position contributes to the co‑development of innovative, locally rooted ICT practices, models, and areas of expertise that are not yet established within the MSF movement, ensuring that these can be documented, shared, and scaled beyond Ubuntu where relevant.

This position will be hierarchically and functionally accountable to the Logistics and Supply Director.

Responsibilities

ICT Coordination for Ubuntu Operations

• Provide support for Ubuntu missions and HQ functions in collaboration with OCB, MSF Eastern Africa (EnA), and MSF Southern Africa (SnA), in line with agreed partnership arrangements.
• Act as the primary ICT focal point for Ubuntu, coordinating and channeling all ICT-related requests.
• Ensure ICT services are operational, context‑adapted, and aligned with MSF standards.
• Ensure all Ubuntu ICT staff are continuously trained, supported, and developed to maintain high performance and organizational capability.

Interdependent Partnership and Co‑Creation

• Work in close partnership with EnA, SnA, and OCB ICT as the technical authority.
• Ensure Ubuntu operational needs are represented in joint ICT planning and coordination forums.
• Ensure that Ubuntu-led ICT innovations and lessons learned are shared, discussed, and co-owned with partners to strengthen collective MSF capacity.
• Collaborate with OCB ICT leadership to contribute to ongoing Field ICT training activities, ensuring content is relevant and aligned with SPARC ambitions of interoperability and mutualization.

Innovation, Local Anchoring, and Added Value

• Identify opportunities where Ubuntu operations could benefit from innovative ICT.
• Engage with communities, local actors, and partners to ensure ICT solutions are appropriate, accessible, and supportive of community leadership.
• Pilot and document ICT practices or models that respond to operational gaps not currently addressed within the MSF movement.
• Share lessons learned and successful approaches with MSF entities to inform potential movement-wide adoption.

Operational ICT Support and Quality

• Ensure availability and reliability of ICT services supporting field operations (connectivity, communications, user support).
• Coordinate ICT support through OCB, EnA, and SnA.
• Promote maintainable, scalable, and secure ICT solutions.
• Ensure all ICT services or assets deployed in MSF Ubuntu are documented and maintained up to date.

Security, Data Protection, and Risk Management

• Ensure ICT practices and usage of digital tools comply with MSF Ubuntu and MSF-wide policies on data protection, security, and access.
• Support missions in identifying and mitigating ICT‑related risks.
• Promote responsible and proportionate use of digital tools and data.
• Raise users’ awareness about cybersecurity concerns and specific MSF cyber exposure.

Planning, Reporting, and Learning

• Contribute ICT inputs to Ubuntu operational planning, reporting, and risk analysis.
• Monitor recurring ICT issues and system performance across missions.
• Document lessons learned and contribute to shared MSF learning initiatives.

Capacity Building and Change Support

• Support onboarding and capacity building of mission‑level ICT focal points.
• Facilitate adoption of shared MSF ICT tools and systems in Ubuntu missions.
• Act as a change enabler, supporting teams during system transitions.

Qualifications and Requirements

• Minimum of a BA/BSc/HND in Information Technology, Computer Science, or a related field.
• Extensive experience in ICT management and technical coordination, preferably within a humanitarian or NGO context.
• Proven ability to manage partnerships and work in an interdependent organizational structure.
• Strong knowledge of data protection, cybersecurity, and risk management protocols.
• Excellent interpersonal skills with the ability to lead change and train diverse teams.

How to Apply

Interested and qualified candidates should apply online through the MSF recruitment portal. Please visit https://www.myjobmag.co.ke/apply-now/1211631 to access the application link. Your application will be directed to the official MSF recruitment site.