Head of Housekeeping - Hotel

Core Duties and Responsibilities

• Supervise daily housekeeping operations to ensure rooms and public areas meet required cleanliness standards.
• Prepare duty rosters and allocate daily tasks to the housekeeping team.
• Inspect guest rooms and public areas to ensure cleanliness and report any maintenance issues.
• Handle basic guest requests and complaints related to housekeeping in a polite and timely manner.
• Take part in hiring, training, and guiding housekeeping staff including room attendants and laundry staff.
• Ensure availability of cleaning supplies, linen, and guest amenities by monitoring stock and placing orders when needed.
• Coordinate with the front office and maintenance teams to ensure smooth room turnaround.
• Ensure staff follow health, safety, and hygiene procedures at all times.
• Maintain housekeeping equipment and ensure proper usage of the equipment.
• Participate in audits, quality assurance programs, and inspections to ensure brand and regulatory compliance.
• Maintain accurate records including room status reports and lost-and-found logs.
• Perform any other reasonable duties assigned by management.

Job Specifications and Qualifications

• Diploma or Degree in Hospitality, Business Management, or a related field.
• At least 2 - 3 years of housekeeping experience within the hospitality industry.
• Any other relevant professional certification is an added advantage.

Key Competencies

• Strong Leadership and Management skills.
• High attention to detail.
• Excellent organizational skills.
• Good communication and interpersonal skills.
• Ability to solve problems effectively.
• Strong time management skills.
• High levels of integrity and professionalism.

How to Apply

Interested and qualified candidates should forward their CV to: careers@emergeegressconsulting.com using the position as the subject of the email.