Ericsson is a world-leading provider of telecommunications equipment and services. We are looking for a Head of BOS Integrated Services Hub 1 to lead BOS service excellence and manage a team of senior services professionals. In this role, you will be accountable for services engagement and pre-sales, including targeting topline growth and profitability. You will align with the Solution Area on Services GTM strategies and drive services offering build-up, pre-sales, and delivery engagements for the EMEA region.
Responsibilities
- Lead BOS service excellence and manage a team of senior services professionals.
- Accountable for services engagement and pre-sales including target topline and profitability.
- Responsible for aligning with Solution Area on Services GTM and drive services offering build up, presales and delivery engagements for the EMEA region.
- Secure service delivery readiness through competence planning inline with business and portfolio evolution.
- Act as a Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.
- Adopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.
- Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.
- Set Individual Performance and Development goals for members with regular check-ins.
- Responsible for team dimensioning and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
- Drive a Knowledge Sharing and Asset building culture across their community.
- Instill a culture of add-on sales and customer value maximization.
Requirements and Qualifications
- 12+ years of experience in telecom industry with leadership track record in professional services including system integration, application development & maintenance, and IT managed services.
- Deep understanding of BOS portfolio including products and services.
- University degree in ICT/Engineering. A graduate degree such as an MBA is a plus.
- Strong People Manager track record leading Senior Team members and leading Leaders.
- Deep Telecom knowledge including understanding of Telecom networks, OSS & BSS components and familiarity with TmForum (eTOM, SID, TAM).
- Advanced experience with IT Systems and Integration, specifically OSS and BSS full stack integrations and surrounding ecosystems.
- Proficiency in API management & microservice architecture, Cloud-Native & Platform transformation.
- Knowledge of Data analytics, AI/ML applications in service operations.
- In depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.
- Proven experience with MS IT and ADM related frameworks – ITIL, COBIT & SAFe.
- Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
- Strong consultative, presentation, and communication skills.
Certifications
- Recommended certifications (external): ITIL, Lean Six Sigma, PMP.
- Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification.
