This role is ideal for a proactive, commercially minded hospitality professional with hands-on experience in operations supervision, Online Travel Agency management, and delivering exceptional guest experiences.
Key Responsibilities
- Oversee day-to-day serviced apartment operations to ensure smooth service delivery and an excellent guest experience from check-in to checkout.
- Supervise housekeeping and caretaker teams, ensuring high standards of cleanliness, hygiene, maintenance, and overall property presentation.
- Manage guest relations, handle complaints professionally, and resolve operational issues promptly to maintain high satisfaction and positive reviews.
- Manage apartment inventory, availability, and pricing across travel platforms to maximize occupancy and revenue.
- Monitor market trends, demand patterns, and competitor pricing, applying data-driven pricing and revenue optimization strategies.
- Oversee digital presence including travel platform listings, social media platforms, and online guest reviews to strengthen brand visibility and reputation.
- Ensure accurate use of the Property Management System (PMS) for bookings, reporting, reconciliations, and operational tracking, while supporting management reports.
Key Qualifications
- Degree or Diploma in Hospitality Management, Property Management, Marketing, or a related field.
- Prior experience in serviced apartments, hospitality operations, or a similar supervisory role.
- Hands-on experience with Property Management Systems (PMS) (experience with multiple systems is an advantage).
- Strong background in guest services, operations supervision, and team leadership.
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