Hospitality and TourismFull-TimeJunior-level(1-2 yrs)
Job Description
As a Guest Experience Expert at Marriott International, the role goes beyond standard check-in and check-out procedures to build memorable and unique guest experiences. Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay, from processing operational needs to addressing guest requests, completing reports, and sharing local highlights.
Responsibilities
Deliver a wide range of services to guide guests seamlessly throughout their stay.
Process operational needs, address guest requests, and complete required reports.
Share local knowledge and highlights of the surrounding area with guests.
Maintain a safe workplace, follow company policies and procedures, and maintain confidentiality.
Protect company assets, uphold quality standards, and ensure professional personal appearance, uniform standards, and communications.
Assist with physical tasks such as standing, walking for extended periods, and moving or lifting objects up to 10 pounds without assistance.
Qualifications and Requirements
Education: Degree or Diploma in Hospitality Management or a related field.
Work Experience: Minimum of 1–2 years of experience in a Front Office role.
Environment: Experience in a hotel or luxury service environment (5-Star hotel experience is highly desirable).
