Graduate Take-off Program - Second Level Support Intern
Nairobi
Posted 24 April, 2026
Deadline 08 May, 2026
0
Customer ServiceInternshipEntry-level(0-1 yr)
Job Description
About the Role
InEvent is launching a one-year Graduate Take-Off Program open to recent graduates from all around the world. The program aims to provide candidates with practical training and skill development opportunities needed to identify potential areas of strength and establish a professional foothold. You gain hands-on experience and develop skills that are in demand in the job market while also contributing to the overall goal of our company. The fantastic part of this is that you get paid while learning and developing these skills!
The program will run for 40 hours per week during the course of the year and will be fully remote. At the end of the program, you could get the opportunity to work on a full-time basis with us at InEvent.
Key Responsibilities
Organize and manage issue reports.
Communicate with customers via chat and emails regarding technical matters (bugs, etc.).
Maintain open communication with the Product team to keep up with the resolution process.
Support the Customer Success team with queries and issues.
Constantly learn about the InEvent platform updates to ensure technical support coherence.
Requirements and Qualifications
Speak fluent English.
Within the ages of 18 - 25.
Undergraduate degree or will be graduating soon.
Ability to multitask and balance working for 40 hours per week without interruptions.
Resilient with a positive can-do attitude.
Understand the need to constantly learn (#keeplearning).
Own a personal computer and have a stable internet connection.
Ideal Profile
Fluent English skills.
Intermediate Google Sheets knowledge.
Experience in a tech company or startup.
Experience in customer support or success is highly desirable.
Knowledge of API integrations.
Graduation in Computer Engineering is a differential.
Benefits
10 days allocated PTO.
Birthday gifts.
Happy hour celebrations.
Team challenges and prizes.
Professional network growth.
How to Apply
Interested and qualified candidates should apply online through the InEvent application portal on Trakstar.
How to Apply
Interested and qualified candidates should apply online via the InEvent hiring portal: Apply for Graduate Take-off Program. The application is hosted on ineventapp.hire.trakstar.com.
