Graduate Take-off Program - Knowledge Specialist Intern

Key Responsibilities

• Organize and manage issue reports.
• Communicate with customers via chat and emails regarding technical matters (bugs, etc.).
• Maintain open communication with the Product team to keep up with the resolution process.
• Support the Customer Success team with queries and issues.
• Constantly learn about the InEvent platform updates to ensure technical support coherence.

Requirements

• Fluent English speaker.
• Aged between 18 - 25 years.
• Undergraduate degree holder or graduating soon.
• Ability to multitask and balance working for 40 hours per week without interruptions.
• Resilient with a positive can-do attitude and a zeal for learning (#keeplearning).
• Must own a personal computer and a stable internet connection.

Ideal Profile

• Intermediate Google Sheets knowledge.
• Previous experience in a tech company or startup.
• Experience in customer support or success is highly desirable.
• Knowledge of API integrations.
• Graduation in Computer Engineering is considered a differential advantage.

Additional Benefits

• 10 days allocated Paid Time Off (PTO).
• Birthday gifts.
• Happy hour celebrations.
• Team challenges with prizes.
• Professional networking growth opportunities.