The Gemba Supervisor is responsible for overseeing the end-to-end execution of warehouse operations within the Gemba (the actual place where work is done). This role involves ensuring strict adherence to Standard Operating Procedures (SOPs), inventory management principles like FIFO/FEFO, and maintaining the integrity of stock movements and traceability controls. The supervisor acts as a bridge between operational staff and management, ensuring discipline, accuracy in stock counts, and compliance with safety and housekeeping standards.
Key Responsibilities
- Operational Execution: Own end-to-end execution within Gemba, ensuring adherence to SOPs, FIFO/FEFO principles, SKU segregation, and prevention of unauthorized stock movements.
- Traceability Controls: Enforce strict traceability controls by ensuring all stock movements are physically verified, recorded in the Bin/Traceability Register, and signed off, with immediate escalation of any control breaches.
- Workforce Discipline: Maintain discipline between pickers and clerks by ensuring all stock issues are formally requested, verified, and issued, eliminating informal or self-picking practices.
- Stock Counting: Conduct and sign off daily opening and closing stock counts jointly with the Gemba Clerk, ensuring immediate investigation and escalation of any variances.
- Inventory Auditing: Perform regular random physical stock checks to validate accuracy, deter losses, and ensure full SKU coverage within defined cycles.
- Reporting: Communicate daily verified stock positions to Warehouse Systems & Stock Control to support reconciliation with SAP/system balances and resolve discrepancies.
- Workforce Supervision: Supervise outsourced workforce performance, ensuring compliance with operational standards, zoning discipline, and contractor accountability.
- Operational Readiness: Ensure operational readiness of equipment and facility conditions, maintaining safe, organized, and efficient working environments.
- Safety & Compliance: Conduct routine safety walkthroughs to enforce PPE compliance, housekeeping standards, and adherence to legal and company safety requirements.
- Governance: Identify, document, and escalate all operational, stock, safety, and compliance exceptions, ensuring full transparency and governance.
Qualifications and Experience
- Diploma in Supply Chain, Logistics, Warehouse Management, or related field.
- 3–5 years’ experience in warehouse operations, stock control, or Gemba supervision.
- Strong understanding of inventory control, traceability systems, and warehouse processes.
- Working knowledge of SAP or warehouse management systems is an added advantage.
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