Front Office Executive

Key Responsibilities

• Serve and attend to customers at the front counter in a professional, friendly, and efficient manner.
• Receive, screen, and direct all incoming phone calls, taking accurate messages where necessary.
• Manage and grow social media accounts, including content posting, responding to inquiries, and maintaining an active online presence across platforms like Instagram, Facebook, TikTok, and WhatsApp Business.
• Maintain a clean, organized, and welcoming front office environment at all times.
• Assist with general administrative and office tasks as assigned by management.
• Record and relay customer inquiries, orders, and feedback to the relevant team members.
• Support colleagues across departments with ad hoc tasks to ensure smooth office operations.

Qualifications & Requirements

• Diploma or Bachelor’s degree in Front Office Management, Hospitality, Business Administration, or a related field.
• Minimum of 1 year of experience in a front office, receptionist, or customer-facing role.
• Proficient in social media platforms (Instagram, Facebook, TikTok, WhatsApp Business) and able to create simple, engaging content.
• Strong multitasker who can handle counter duties, phone calls, and office tasks simultaneously.
• Honest, trustworthy, and discreet in handling company and client information.
• Friendly, approachable, and customer-focused — able to make every client feel welcomed.
• Self-driven and able to manage responsibilities with minimal supervision.
• A collaborative team player who works well with colleagues across all departments.
• Well-presented, punctual, and consistently professional in conduct and appearance.

How to Apply

Interested and qualified candidates should submit their application through the Fanisi portal at https://www.myjobmag.co.ke/apply-now/1225575.