Administration and Office SupportFull-TimeEntry-level(0-1 yr)
Job Description
Ufanisi Digital Media is a Digital Marketing agency providing top-notch solutions for all new media channels in the region. We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. This is a hybrid role that combines in-person interaction with administrative efficiency.
Role Overview
The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential to make guests and visitors feel comfortable and valued while on our premises.
Key Responsibilities
Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Greet and welcome guests upon arrival
Answer questions and address complaints professionally
Answer all incoming calls and redirect them or keep messages
Receive letters, packages etc. and distribute them accordingly
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Check, sort and forward emails
Monitor office supplies and place orders when necessary
Keep updated records and files
Monitor office expenses and costs
Take up other duties as assigned (travel arrangements, schedules etc.)
Requirements and Qualifications
Proven experience as a front desk representative, agent, or relevant position
Familiarity with office machines (e.g. fax, printer etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
High School diploma; additional qualifications (such as a First School Leaving Certificate) will be a plus.
How to Apply
Candidates who are interested and who meet the requirements are encouraged to apply by completing the application form at: https://forms.gle/RaUGVUsohVSQ9Cfi8
How to Apply
Candidates who are interested and meet the requirements are encouraged to apply through the following Google Form: https://forms.gle/RaUGVUsohVSQ9Cfi8.
