Hospitality and TourismFull-TimeJunior-level(1-2 yrs)
Job Description
Alba Hotel is looking for a Front Office Agent responsible for increasing customer satisfaction by providing efficient, prompt, and courteous Front Office services connected with arriving, in-house, and departing guests.
Responsibilities
Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
Respond to guest requests for information about the hotel and its surroundings.
Allocate rooms and issue appropriate keys.
Follow up and verify arrivals by updating registration cards ensuring correct spelling of guest's name, addresses and method of payment.
Handle incoming guest room reservations.
Utilize yield management to maximize room revenue.
Minimize loss of revenue by adhering to all established credit policies and procedures.
Communicate effectively with guests, colleagues, and supervisors.
Demonstrate teamwork by co-operating and assisting colleagues as needed.
Communicate open and closed dates, availability, and condition of rooms to the Front Office Team Leader.
Maintain effective key control as per relevant policies and procedures in place.
Use the ABC (Attitude, Behavior & Conflict) approach to respond to negative comments and complaints.
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins, and special requests.
Qualifications and Requirements
Diploma or bachelor's degree in Tourism/Hotel Management or its equivalent.
2+ years of experience, preferably in a 4-Star or 5-Star Hotel.
Strong communication and problem-solving abilities.
Ability to work cohesively and collaboratively as part of a team.
Presentable, well-spoken individual.
How to Apply
Please share your CV on careers@albahotels.co.ke by 28th February 2026.
How to Apply
Please share your CV via email to careers@albahotels.co.ke no later than 28th February 2026.
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