About the Role
As the Financial Crime Manager, you will lead fraud and AML detection operations end-to-end. You will partner with product and engineering to evolve system capabilities while leading a high-performing team of specialists to deliver high-quality risk outcomes. By combining deep domain expertise with operational leadership, you will ensure the platform remains safe and trusted.
Accountabilities
- Informing the product roadmap for monitoring, alerting, and case management tools.
- The quality and effectiveness of fraud and AML monitoring logic and detection scenarios.
- The operating model and performance of the Financial Crime Monitoring teams.
- Translating risk, regulatory, and business requirements into robust, scalable detection systems.
- Driving operational excellence by using data and metrics to manage team capacity and performance.
Key Responsibilities
Financial Crime Oversight
- Own the end-to-end fraud and AML detection domain, ensuring alignment between prevention, detection, investigation, and remediation.
- Apply deep understanding of fraud typologies, AML/CTF risks, sanctions, and regulatory expectations to detection design.
- Manage the Fraud and AML operational teams (specialists and first-line managers) to ensure adequate coverage, capability and day-to-day execution.
- Translate regulatory, partner, and audit requirements into scalable technical and operational controls.
- Stay ahead of evolving financial crime patterns, market-specific risks, and regulatory developments.
Financial Crime Capabilities
- Design and optimise systems, logic, scenarios, and thresholds used to identify financial crime.
- Ensure adequate coverage and capability across the team to meet growing transaction volumes.
- Establish feedback loops between investigation outcomes and detection strategies to improve signal quality.
- Maintain auditable documentation of detection logic, business assumptions, and strategy changes.
- Measure and manage detection performance using quantitative metrics (precision, recall, false positives, alert-to-case conversion, loss metrics).
Team Leadership & Development
- Manage and mentor the Fraud and AML operational teams, including specialists and first-line managers.
- Set clear direction, provide coaching, and oversee performance management to ensure high-quality execution.
Operational Excellence
- Build and improve SLAs, KPIs, and quality frameworks across all Financial Crime teams.
- Use performance metrics to manage team capacity and ensure efficient investigation outcomes.
- Balance speed, quality, and regulatory expectations with a focus on maintaining a positive customer experience.
Cross-functional Collaboration
- Partner with Product and Engineering teams to define requirements for monitoring, alerting, and case management tools.
- Work closely with Legal, Compliance, and Risk to ensure alignment with regulatory obligations.
- Collaborate with the Data team to optimise rule effectiveness and performance.
- Support audits, partner reviews, and regulatory engagements as a subject matter expert.
- Provide clear updates to senior stakeholders on operational performance, risks, and emerging issues.
Qualifications and Requirements
- 7+ years in financial crime roles in payments, fintech, banking, or financial services.
- Proven experience designing, building, and tuning risk detection systems (fraud, AML, or similar).
- Experience in measuring and optimising detection performance using quantitative metrics.
- Strong systems thinking: able to design scalable, maintainable monitoring frameworks rather than one-off rules.
- Deep understanding of financial crime typologies, fraud patterns, AML/CTF requirements, and regulatory obligations.
- Experience operating within fraud, AML, risk, or compliance functions in payments, fintech, or financial services.
- Proven experience leading and developing teams, including setting direction, coaching, and performance management.
- Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
- High ownership mindset and comfort operating in ambiguous, high-growth environments.
- (Preferred) Familiarity with monitoring platforms, alerting systems, transaction screening, and case management tools.
- (Preferred) Fintech industry certifications such as ACAMS, ICA, CFE, CFCS, or similar.
How to Apply
Interested and qualified candidates can apply online at Talent Safari Application Portal.
