VisionFund Kenya is a dynamic financial services company and a key investment of World Vision Kenya, committed to fostering sustainable financial inclusion. The Finance Accelerating Savings for Transformation (FAST) product is designed to specifically address the financial requirements of Savings for Transformation groups in Kenya. Its primary objective is to ensure these groups possess ample loan capital, enabling them to engage in mutual lending and foster exponential growth within their community.
The Fast Credit Supervisor reports to the Relationship Manager and strategically to the FAST Product Manager.
Key Responsibilities
Implement the FAST project and mentor Field Officers toward achieving the organization's Mission, Vision, and Strategic Objectives.
Conduct Group verification tests and ensure set targets in high standards of Customer Service, Customer Retention, trackable Service impact, and quality Loan Portfolio are achieved.
Work with World Vision Kenya and other like-minded partners for effective business and impact through the FAST product Manager.
Effectively train groups and the community to understand the FAST product.
Build the capacity of the Field Officers effectively ensuring that fidelity to the program is upheld and they have the requisite skills to carry out the functions effectively.
Ensure Field Officers' productivity is maintained through support, mentorship, and efficient turnaround time for customer queries.
Work closely with S4T Agents, Community stakeholders, AP Managers, Relationship Manager, FAST product Manager, and local authorities for success of the project.
Implement FAST project policies, procedures, and internal controls.
Evaluate existing staff in accordance with management decisions/directions.
Ensure Field Officers maintain very high morale, and identify capacity building/training needs.
Undertake regular performance assessments for Field Officers and submit performance reports to the Relationship Manager and Product Manager.
Communicate to Field Officers on organizational changes.
Plan and initiate promotional measures within the target location and implement customer-centric approaches.
