The Field Team Leader at WIOCC is a regional technical and operational leadership role responsible for managing the Field Engineering team. The primary objective is to ensure effective field support, timely resolution of escalated incidents, and the ongoing maintenance and stability of the WIOCC Points of Presence (PoPs) network. The incumbent will drive service excellence and operational performance while providing expertise and guidance across the region.
Key Duties and Responsibilities
- Team Leadership: Lead and manage a 24/7 regional field operations team, owning escalation and on-call rosters to ensure uninterrupted service delivery across carrier-grade transport networks.
- Infrastructure Management: Oversee WIOCC Points of Presence (PoPs) and related site infrastructure, managing data center and facility suppliers to meet availability, security, and access requirements.
- Maintenance Programs: Plan and execute preventative and corrective maintenance programmes, ensuring strict compliance with HSE legislation, site safety rules, and permit-to-work processes.
- Fault Resolution: Drive rapid resolution of field incidents and chronic network faults, coordinating closely with the NOC and internal stakeholders to restore service within agreed SLAs.
- Logistics and Asset Management: Manage regional spares and logistics, maintaining accurate local records and reconciling inventory and asset data in NetSuite to support audit readiness.
- Network Implementation: Deliver end-to-end network implementation including installation, testing, commissioning, service integration, and handover into live operations with clean documentation.
- Quality and Performance: Own network quality in-region, proactively identifying risks, monitoring trends, and implementing improvements to reduce repeat faults.
- Reporting and Analysis: Produce operational reporting, translating field activity and performance data into clear updates for management decision-making.
- Cross-functional Support: Lead regional projects and provide structured status reporting, risk/issue management, and stakeholder communication throughout delivery.
- Compliance and Continuous Improvement: Uphold WIOCC policies, contribute to the continuous improvement of operational standards, and champion data discipline within tools like NetSuite.
- Mentorship: Mentor and develop field engineers through coaching, technical training, and structured knowledge transfer.
Minimum Qualifications
- Bachelor's degree in Engineering or related field.
- CCNA, Cisco, MikroTik, and Fiber Optic certifications (Highly Preferred).
- Advanced proficiency in routing protocols: OSPF, EIGRP, BGP, MPLS.
- Fluent in written and spoken English, with excellent communication skills.
- Valid driver’s license.
Experience and Skills
- 5+ years’ technical experience in the telecoms industry.
- Minimum of 3+ years in second-level technical support (or equivalent).
- Preferably 2+ years in a team leader role.
- Technical knowledge of Fibre, OTN, DWDM / ROADM, SDH, and Data (Ethernet, IP/MPLS, OSPF, BGP).
- Experience with equipment from MikroTik, Juniper, Tejas, Ciena, Nokia, etc.
- Proficiency with network monitoring tools such as Cacti, MRTG, PRTG, etc.
- Demonstrated ability to manage multiple priorities and solve problems in a fast-paced environment.
Attributes
- Client-focused and relationship builder.
- High integrity and ethical standards.
- Passionate, flexible, and attentive to detail.
- Collaborative team player.
How to Apply
Interested and qualified candidates should apply online through the recruitment portal. Go to West Indian Ocean Cable Company (WIOCC) on jobs.talenthr.io to submit your application.
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