Field Governance Officer

Key Responsibilities

• Audit and Compliance:
  • Conduct regular food safety audits at franchisee locations to ensure compliance with local health regulations, FDA guidelines, and company standards.
  • Monitor and verify proper food handling, storage, and preparation procedures, including temperature controls and cross-contamination prevention.
  • Execute comprehensive brand audits covering facility appearance, cleanliness, equipment condition, and customer experience.
  • Verify adherence to brand image guidelines, including uniforms, customer service standards, and facility aesthetics.
• Documentation and Reporting:
  • Review and approve food safety documentation, including HACCP plans, cleaning schedules, and temperature logs.
  • Prepare detailed audit reports with findings, scores, and recommendations for each franchisee location.
  • Document audit findings and work collaboratively with franchisees to develop improvement plans with clear timelines.
  • Maintain accurate records of all audits, corrective actions, and follow-up activities.
• Operational Support:
  • Coordinate with franchisees to address health inspection findings and implement corrective action plans.
  • Provide immediate guidance during food safety incidents or health department visits.
  • Evaluate franchisee adherence to operational procedures, including service protocols, quality standards, and equipment maintenance.
  • Conduct operational assessments and provide actionable recommendations for process improvements.
  • Verify proper implementation of standard operating procedures across all shifts and dayparts.
• Performance Monitoring:
  • Monitor inventory management practices, waste reduction initiatives, and cost control measures.
  • Ensure compliance with labour practices, including proper staffing levels, break compliance, and employee safety protocols.
  • Track and analyse compliance trends across franchise portfolio to identify systemic issues and opportunities.
  • Present regular updates to leadership on franchisee compliance status and improvement initiatives.

Professional Background and Educational Qualifications

• Bachelor's degree in Hospitality Management, Food Science, Business Administration, or related field preferred.
• 3-5 years of experience in QSR (Quick Service Restaurant) operations, quality assurance, or franchisee support roles.
• Strong knowledge of food safety regulations (ServSafe certification preferred) and health department requirements.
• Proven experience conducting operational audits and implementing compliance programs.
• Detail-oriented with strong analytical and problem-solving capabilities.
• Excellent communication and interpersonal skills with ability to build strong franchisee relationships.
• Proficiency in Microsoft Office Suite and audit management software.

How to Apply

Interested and qualified candidates should apply online through the recruitment portal: https://www.myjobmag.co.ke/apply-now/1151418.