Field Collection Agent

Newark Capital (the holding company) is a credit lending company aiming to provide instant access to loans for SMEs. We are on a mission to provide instant loans to small businesses: ensuring accessibility, affordability, value, and customer experience. Newark Capital is headquartered in Kikuyu Town with offices in Ngóng, Dagoreti, Ruiru, Wangige, Kikuyu, Limuru, Kiambu, and Juja.

Role Summary

The Field Collection Agent (FCA) is responsible for ensuring monthly loan recovery targets are met through effective follow-ups on defaulted accounts. The role demands resilience, professional communication, and teamwork in executing recovery strategies. Agents will engage clients through calls, visits, and negotiations while retaining client loyalty and supporting operational insights.

Responsibilities

• Monitor and follow up on assigned defaulted accounts through calls, chats, and face-to-face visits, ensuring all interactions are logged in the system.
• Plan recovery strategies to ensure timely repayment.
• Skip-trace and locate customers, recover loans, or initiate collateral repossession when necessary.
• Negotiate repayment plans while remaining courteous and professional.
• Participate in and support team collection drives.
• Maintain strong customer relationships while enforcing loan recovery.
• Submit daily, weekly, and monthly collection reports.
• Provide actionable market intelligence from branches.
• Maintain strong working relationships with local law enforcement.
• Adhere to recovery policies, procedures, and relevant laws.
• Perform any other duties as assigned by the line manager.

Qualifications

Candidates must possess a BA/BSc/HND qualification.